Account service representative
Royal Bank of Canada (RBC)’s Technology and Operations Management Department based in Montreal, QC is inviting applications from suitable candidates for the position of Account service representative. Royal Bank of Canada (RBC)’s Technology and Operations Management Department supports RBC’s banking, wealth management, and insurance services through advanced digital solutions. It provides robust technology and operational efficiency to enhance client experiences. The department ensures security, innovation, and adaptability in a competitive financial market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Designer, software
Job Description:
Employer Name: Royal Bank of Canada (RBC)
Department: Technology and Operations Management
Position: Account service representative
No of Vacancies: 3
Salary: Salary is not mentioned, $17.00 – $20.00 hourly estimated salary
Employment Type: Part time
Job Category: Operations and Business Management
Location: Montreal, QC, Canada
Requisition ID: R-0000100361
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should thrive in a collaborative, progressive, and high-performing team environment that encourages growth, community involvement, and achieving shared success
- The candidates should benefit from leaders who offer coaching and development opportunities
- The candidates should appreciate flexible work-life balance options to support well-being and work requirements
Other Requirements:
- The candidates should possess a strong client focus, demonstrating a commitment to delivering trusted advice and positive experiences to help clients thrive
- The candidates should be efficient and accurate with data entry, ensuring attention to detail in high-volume tasks
- The candidates should have effective problem resolution skills, with the ability to quickly determine departmental priorities in a fast-paced environment
- The candidates should be comfortable working under strict deadlines in high-volume settings and bilingualism in English and French is required to communicate effectively with RBC partners and employees across Canada who speak both languages
- The candidates should have knowledge of products supported by the team, including Commercial Deposit Processing and Cash Processing
Responsibilities:
- The candidates should be able to follow standard processes as outlined in the Folio guidelines policy, process, and procedures, referring items outside established standards to the Manager
- The candidates should be able to process work volumes efficiently and provide consistent service within established benchmarks, contributing to the achievement of business SLA/KPI targets
- The candidates should be able to examine all documents for completeness and take full responsibility for the quality and accuracy of day-to-day responsibilities, tasks, and activities, ensuring a balanced focus on enhancing the client experience
- The candidates should be able to exercise due diligence by adhering to operational risk policies, procedures, standards, and guidelines
- The candidates should be able to take personal accountability for high achievement by actively participating in weekly coaching routines and learning opportunities to improve their individual and team contributions
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!