Bilingual customer experience specialist
Air Canada’s Airports Canada and CX Strategy Branch based in Valcourt, QC is inviting applications from suitable candidates for the position of Bilingual customer experience specialist. Air Canada’s Airports Canada and CX Strategy Branch is dedicated to optimizing passenger experiences airports. It provides customer-focused solutions to enhance check-in, security, and boarding processes. Operating with a focus on efficiency and innovation, this branch supports Air Canada’s competitive edge by streamlining airport operations for a seamless travel experience. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Business development officer
Job Description:
Employer Name: Air Canada
Branch: Airports Canada and CX Strategy
Position: Bilingual customer experience specialist – airport – Permanent Part
No of Vacancies: 3
Salary: $17.30 hourly
Employment Type: Permanent/Part time
Job Category: Unionized (UNIFOR)
Location: Valcourt, QC
Job ID: 36696
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should have availability to attend and successfully pass a five (5) to six (7) week full-time paid training program
- The candidates should have availability to work in shifts and demonstrate proven problem resolution skills and the ability to effectively multi-task
- The candidates should have the ability to work within strict timelines to ensure on-time departures and be eligible to work in Canada
Other Requirements:
- The candidates should have previous customer service experience and possess excellent communication and teamwork skills
- The candidates should be able to obtain and maintain any applicable transportation security clearances and additional authorizations as outlined by Transport Canada
- The candidates should note that bilingual abilities in English and French will be prioritized. Strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, or Punjabi
Responsibilities:
- The candidates should be able to conduct customer check-in and prepare and issue boarding passes
- The candidates should be able to assist pre-boarding customers by providing information on flight schedules and routes
- The candidates should be able to assist customers requiring special assistance throughout their journey, ensuring their timely and safe transport to designated gates or baggage claims
- The candidates should be able to actively move throughout the airport to attend to the assigned work area
Benefits:
- The candidates will get benefit plans, including health and dental
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!