Bilingual Customer Relations Representative
Air Canada based in Montreal, QC Canada is inviting applications from suitable candidates for the position of Bilingual Customer Relations Representative. Air Canada stands as the nation’s premier airline, offering global connectivity and exceptional travel experiences. Operating an extensive fleet, Air Canada links passengers to destinations across the world, showcasing a commitment to safety, comfort, and innovation. With a focus on customer satisfaction, the airline’s state-of-the-art amenities, efficient routes, and top-notch service create seamless journeys for both leisure and business travelers. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Air Canada
Position: Bilingual Customer Relations Representative
No of Vacancies: 2
Salary: $19.36 hourly
Employment Type: Full-Time
Location: Montreal, QC, Canada (On-site)
Branch: Contact Centers
Category: Unionized (UNIFOR)
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: The candidates should be holders of a high school diploma or equivalent
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be capable of working independently
- The candidates should be available to work a variety of day, evening, and overnight shifts, including weekends and statutory holidays
- The candidates should be adaptable to changes in procedures, policies, and regulations
Other Requirements:
- The candidates should be able to understand the importance of empathy in building long-lasting customer relationships
- The candidates should be able to demonstrate active listening skills to understand the needs of our customers
- The candidates should be able to evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally
- The candidates should have a very strong customer service background, showcasing demonstrated problem-solving skills and a solution-driven mindset
- The candidates should possess strong interpersonal, time-management, and teamwork abilities
- The candidates should be quick learners in adapting to new technology
- The candidates should meet the eligibility requirements to work in the country of interest at the time an offer of employment is made. Please note that seeking required work permits/visas or other authorizations which may be required is the sole responsibility of each candidate
Responsibilities:
- The candidates should be able to respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances
- The candidates should be able to take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention
- The candidates should be able to meet or exceed established targets
- The candidates should be able to provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes, and services
- The candidates should be able to perform other associated duties, as required
- The candidates should be able to build meaningful connections with our customers
- The candidates should be able to serve as an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedures directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!