Call centre agent – customer service
Yardworx based in Calgary, AB is inviting applications from suitable candidates for the position of Call centre agent – customer service. Yardworx provides renowned products and services and is considered one of the best service provider in the area. We believe in working with our customers to understand their challenges so that we can develop the right solution for their business needs. With decades of experience, excellent customer service, and very competitive pricing, we are the smart choice for our customers. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Yardworx
Position: Call centre agent – customer service
No of Vacancies: 1
Salary: $21.00 to $23.00 hourly (To be negotiated) 40 to 44 hours per week
Employment Type: Permanent employment Full time
Location: Calgary, AB
Shifts: Day, Evening, Night, Weekend, Overtime, On Call, Morning
Transportation information: Own transportation, Own vehicle, and Valid driver’s licence
Work setting: Urban area, Business sector, and Private sector
Supervision: Data entry clerks
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 3 years to less than 5 years
Type of experience: Call centre
Security and safety: Driver’s validity licence check
Physical Requirements:
- The candidates should demonstrate attention to detail, ensuring accuracy and precision in their work
- The candidates should be able to thrive in a fast-paced environment, efficiently managing tasks and responsibilities
- The candidates should be willing to work overtime as required to meet tight deadlines
- The candidates should be capable of working effectively under pressure, maintaining productivity and quality
- The candidates should be adept at handling repetitive tasks with consistency and accuracy
Other Requirements:
- The candidates should prioritize punctuality, consistently arriving on time for work and appointments, and prioritize client satisfaction, demonstrating a strong focus on meeting client needs
- The candidates should possess efficient interpersonal skills, fostering positive relationships with clients and colleagues, and exhibit excellent oral communication skills, effectively conveying information and ideas
- The candidates should demonstrate excellent written communication skills, delivering clear and concise messages in various formats, show flexibility in adapting to changing circumstances and requirements, and be organized, managing tasks and priorities effectively
- The candidates should demonstrate reliability, consistently fulfilling their responsibilities and commitments, and be team players, collaborating effectively with colleagues to achieve common goals
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should efficiently access and process information to fulfill job responsibilities
- The candidates should promptly and effectively address customer complaints or concerns, aiming for resolution and satisfaction
- The candidates should answer inquiries and provide accurate information regarding products, services, or company policies to customers
- The candidates should arrange billing for services rendered to customers accurately and in a timely manner, and explain service types and costs clearly
- The candidates should issue receipts and other documentation for completed transactions and maintain records of customer interactions, transactions, and services
- The candidates should perform general office duties such as filing, organizing paperwork, and managing documents efficiently
- The candidates should receive and log customer complaints, documenting relevant details for further investigation or resolution, and receive payments from customers securely and accurately
- The candidates should perform data entry tasks accurately and efficiently, entering information into databases or software systems as required
Benefits:
- The candidates will get group insurance benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, highest level of education and name of institution where it was completed, and cover letter) through the below-mentioned details
By email
joe@yardworx.ca
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!