Classroom Technical Co-Pilot
University of Toronto, Department of Learning Space Management based in Toronto, ON is inviting applications from suitable candidates for the position of Classroom Technical Co-Pilot. The University of Toronto’s Department of Learning Space Management is dedicated to creating optimal environments for academic growth and innovation. The department ensures that students and faculty have access to state-of-the-art facilities conducive to learning and collaboration. The department plays a vital role in fostering a dynamic and enriching educational experience for the university community. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: University of Toronto
Department: Learning Space Management
Division: VP & Provost
Position: Classroom Technical Co-Pilot
Position Number: 00050598
No of Vacancies: 1
Salary: $65,407.00 – $83,646.00 Annually
Appointment Type: Budget – Term (This is a term position ending by August 2025)
Employee Group: USW
Job Category: Administrative / Managerial
Recruiter: Fiona Chan
Location: 35 St George St, Toronto, ON M5S 1A4, Canada
Campus: St. George (Downtown Toronto)
Schedule: Full-Time
Requisition ID/Job ID: 35898
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have advanced College Diploma (3 years) in Audio-Visual Services, or equivalent combination of education and experience
Experience: Candidates should have minimum three years with audio-visual, electronic classroom and computer systems, projection and video equipment required
Other Requirements:
- The candidates should have solid experience in standard operating software and application packages such as Mac OS, Windows OS, and Microsoft Office
- The candidates should have experience in installing, connecting, and testing audio-visual components
- The candidates should have experience in directing activities of casual staff and/or assigning and checking the work of work-study students
- The candidates should possess excellent knowledge of industry-standard video-conferencing and web streaming product lines
- The candidates should demonstrate the ability to handle and deliver equipment to locations across campus many times per day and on tight schedules
- The candidates must have excellent interpersonal and high-quality customer service skills, including professional written and oral communication skills to respond appropriately to formal correspondence with faculty and staff
- The candidates should demonstrate the ability to effectively conduct presentations to demonstrate classroom equipment use
- The candidates must have the ability to exercise good judgment to meet tight deadlines in delivering and servicing equipment
- The candidates should have the ability to work independent
- The candidates should be a Certified Technology Specialist
- The candidates should have demonstrated experience in training faculty or professional clients in equipment use
- The candidates should possess the ability to work with web content applications (wikis or similar) to update documentation and inventory information
- The candidates should be adaptable, approachable, effective communicators, and skilled problem solvers
Responsibilities:
- The candidates should be able to support and provide excellent customer service to faculty, staff, and other users of the classroom technology provisioned in the instructional spaces used by the University community in pursuit of the curricular and co-curricular mission
- The candidates should be able to conduct hardware and software installation, maintain electronic classroom technology (including preventative maintenance and servicing), set up and operate a broad range of technical equipment in classrooms (e.g., projection systems, computer systems operations for classrooms), and operate video-conferencing facilities
- The candidates should be able to respond to service requests in a timely fashion, resolving issues within the scope of the role and escalating as required
- The candidates should be able to set up and troubleshoot audio-visual equipment (e.g., video-conferencing, projection systems, classroom computer systems)
- The candidates should be able to provide instruction on how to use equipment
- As the team lead, the candidates should be able to direct activities of casual staff and check the work of work-study students
- The candidates should be able to create complex and technical documentation and user support guides
- The candidates should be able to coordinate the booking and delivery of classroom audio-visual equipment with contacts and maintain audio-visual inventory
- The candidates should be able to schedule the setup and takedown of equipment required for events
- The candidates should be able to check that work is completed to the satisfaction of the client
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!