Client navigator
Government of the Northwest Territories’ Department of Education, Culture, and Employment (ECE) is inviting applications from suitable candidates for the position of Client navigator. Government of the Northwest Territories’ Department of Education, Culture, and Employment (ECE) manages education, cultural preservation, and employment initiatives. It provides accessible education, supports cultural activities, and facilitates employment opportunities. It ensure quality education, preserving cultural heritage, and fostering economic growth in the region. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Government of the Northwest Territories
Department: Education, Culture and Employment
Position: Client navigator
No of Vacancies: 1
Salary: $83402.00 – $99606.00 yearly
Employment Type: Full Time/Temporary
Location: Tłı̨chǫ Region, NT, Canada – Behchokǫ̀, NT
Job ID: 24940
Position Number: 71-5014
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have educational qualifications such as a Diploma in a Social Science field
Experience: Candidates should have a minimum of one (1) year of relevant experience
Other Requirements:
- The candidates should possess knowledge of and/or the ability to acquire and apply knowledge of all Income Support Programs (ISPs), as well as other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit program
- The candidates should have knowledge of and/or the ability to acquire and apply knowledge of the different community-based agencies and resources available to appropriately refer clients in the community and region
- The candidates should demonstrate skills in client-centered service, assessment, interviewing techniques, and program compliance
- The candidates should have financial investigation skills to authenticate client financial information and prevent program abuse
- The candidates should exhibit communication skills, including writing, empathic listening, conflict resolution, providing feedback, questioning, paraphrasing, and interpreting verbal and non-verbal information
- The candidates should possess computer skills, including familiarity with window-based programs, word processing, spreadsheet, communications software, and basic troubleshooting
- The candidates should demonstrate decision-making, problem-solving, planning, time management, calculating, record-keeping, and report-writing skills
Responsibilities:
- The candidates should be able to deliver Income Security Programs in accordance with NWT legislation, policies, guidelines, and established procedures, and hold a statutory appointment under the Social Assistance Act
- The candidates should be able to report to the Regional Manager, Income Security Programs, North Slave, and be responsible for the delivery of the Income Security Programs (ISPs) in Behchoko
- The candidates should be able to deliver Income Security Programs that range in scope from full assistance to income subsidies, assisting eligible NWT residents to meet their financial needs and maintain their health, dignity, and reach self-sufficiency
- The candidates should be able to work with high-risk applicants dealing with complex social issues such as poverty, homelessness, mental health issues, addiction, etc., as well as persons with disabilities and seniors
- The candidates should be able to advise applicants on program benefits, guidelines, and appeal processes and able to provide comprehensive integrated services to individual clients using a client-centered approach
- The candidates should be able to conduct interviews with applicants by phone or in person, compiling and verifying applicant information in accordance with approved policies, procedures, and guidelines, reviewing client circumstances as required, and determining overpayments
- The candidates should be able to adjust the amount of benefits as a result of changing circumstances and ensure clients receive benefits and services for which they are eligible, maintaining system integrity by updating the Case Management Administrative System (CMAS) software program
- The candidates should be able to provide Income Security Program (ISP) benefits and services to eligible NWT residents in accordance with NWT legislation, policies, guidelines, and procedures while ensuring Service Standards are being met
Benefits:
- The candidates will get an annual Northern Allowance of $5,632
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!