Air Canada based in Dorval, QC is inviting applications from suitable candidates for the position of Customer service learning specialist. Air Canada the nation’s largest airline, offers passenger and cargo services to over 220 destinations globally. It provides a range of travel options from Economy to Signature Class, with top-tier in-flight amenities. Air Canada connects them to the world and supports international tourism and commerce. Its modern fleet ensures efficient and comfortable travel. As a Star Alliance member, it expands global connectivity and network reach. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Air Canada
Position: Customer service learning specialist – cabin crew
No of Vacancies: 3
Salary: Salary is not mentioned, $20.00 – $30.00 hourly estimated salary
Employment Type: Full time
Location: Dorval, QC, Canada
Job ID: 36088

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of Bachelor of Education
Experience: Candidates should have previous experience in in-flight, training, and customer services and a definite

Physical Requirements:

• The candidates should be able to work independently with minimal supervision and be able to seek out help
• The candidates should be highly flexible and adaptable, able to meet deadlines, work under pressure, and prioritize multiple projects and willing to travel and work flexible and extended hours
• The candidates should have the ability to receive constructive feedback from frontline, peers, and managers and possess “forward-thinking” ability
• The candidates should have the ability to work in teams and have high confidence in self-correcting oneself and others

Other Requirements:

• The candidates should possess sound knowledge in training development and adult learning principles
• The candidates should have excellent written and verbal skills and excellent facilitation and instructing skills
• The candidates should successfully complete flight attendant initial training and maintain flight attendant qualifications throughout their instructor career
• The candidates should have the ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training
• The candidates should have a high regard for health and safety and demonstrate a strong commitment to customer service
• The candidates should have strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen
• The candidates should have a degree in a related discipline or equivalent professional experience

Responsibilities:

• The candidates should be able to conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory, and Service and complete all pre and post-training administration
• The candidates should be able to provide coaching inside and outside the classroom on-board, crew support centers and at gate and assess, evaluate, and rate trainee performance, providing timely feedback and coaching based on training and performance objectives
• The candidates should be able to work and co-lead special projects mandated by the branch or other operational teams introduction of new aircraft, IFE systems, eLearning, training design
• The candidates should be able to work closely with Training Design and In-Flight Service bases to provide support and assistance
• The candidates should be able to gather and solicit operational and training performance information in areas such as administration of procedures, design and development of programs, and participant performance
• The candidates should be able to assist in the design and development of major training programs and review, evaluate, and modify proposed and existing programs, providing ongoing feedback
• The candidates should be able to support and participate in internal and external audits (Safety and Quality Assurance) and participate in Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training
• The candidates should be able to participate in and coordinate recruitment activities for the Customer Service Training Team and work with colleagues and managers to achieve and surpass branch and operational objectives

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

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We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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