Customer Service Representative

Bank Of Montreal (BMO) based in Port Alberni, BC is inviting applications from suitable candidates for the position of Customer Service Representative. The Bank of Montreal (BMO) stands as one of Canada’s most ancient and noteworthy financial establishments, performing an indispensable part in the nation’s economic progress. BMO delivers individual and commercial banking amenities alongside wealth management. BMO remains a reliable financial collaborator for individuals, enterprises, and institutions. The candidates selected for the vacancy will be required to start the work as soon as possible.

Jump into

Job Description:

Employer Name: Bank Of Montreal (BMO)
Position: Customer Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $16.00-$26.00 hourly estimated salary
Employment Type: Part time
Location: Port Alberni, BC V9Y 4C8, Canada
Job Location: 3550 Johnston Road, Unit 130
Schedule: Part time
Requisition ID/Job ID: R220032882

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have post-secondary degree or certification in related field of study is desirable
Experience: Candidates don’t need any prior experience

Physical Requirements:

The candidates should be able to work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts

Other Requirements:

The candidates should be able to demonstrate a high-level knowledge of personal, commercial, and partner offers, understanding how each can best serve customers’ individual needs
The candidates should be able to confidently and effectively use social media, tablets, smartphones, online tools, and applications
The candidates should be able to help individuals who don’t find digital applications intuitive, assisting them in gaining confidence and understanding the benefits of using these tools
The candidates should be able to project a professional presence in their interactions with customers and colleagues
The candidates should be able to possess basic knowledge of specialized sales and business banking solutions to refer customers to specialists
The candidates should be able to exhibit a passionate commitment to helping customers and delivering a personalized experience
The candidates should be able to be a resourceful self-starter, demonstrating courage and confidence in approaching customers
The candidates should be ready to collaborate and work in various capacities as part of a team
The candidates should be able to showcase strong interpersonal skills, including the ability to build rapport and connections with customers
The candidates should be able to demonstrate an aptitude for listening, problem-solving, and responding flexibly and creatively to new challenges
The candidates should have basic knowledge acquired on the job
The candidates should have basic verbal and written communication skills in a business environment
The candidates should have basic organizational skills in a business environment
The candidates should have basic collaboration and team skills in a business environment

Responsibilities:

The candidates should be able to identify customer needs and initiate referrals to BMO colleagues
The candidates should be able to support customer requests for banking services, including handling transactions and assisting customers who walk into the branch
The candidates should be able to welcome customers warmly and meet their banking service and transactional needs with seamless execution
The candidates should be able to offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO
The candidates should be able to review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
The candidates should be able to contribute to meeting branch business results and enhancing the customer experience
The candidates should be able to support operational activities such as inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities
The candidates should be able to manage, load, and reconcile cash transactions between treasury and various branch units (e.g., CRU)
The candidates should be able to execute routine tasks (e.g., service requests, transactions, queries, etc.) within relevant service level agreements
The candidates should be able to act as a key member of a collaborative and versatile branch and market team
The candidates should be able to probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice
The candidates should be able to organize work information to ensure accuracy and completeness
The candidates should be able to take the initiative to find creative approaches that make each customer’s experience feel personal
The candidates should be able to look for ways to contribute to the ongoing improvement of the overall branch customer experience
The candidates should be able to contribute to business results and the overall experience delivered in the branch
The candidates should be able to work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts
The candidates should be able to follow through on risk and compliance processes and policies to ensure safeguarding customers’ assets, maintaining their privacy, and acting in their best interest
The candidates should be able to keep current with the wider financial services marketplace, the legal and regulatory environment, and uphold the highest ethical requirements of the industry
The candidates should be able to maintain current knowledge of personal banking products, practices, and trends and integrate them into customer conversations
The candidates should be able to identify and report suspicious patterns of activity suspected to be related to money laundering
The candidates should be able to comply with legal and regulatory requirements for the jurisdiction
The candidates should be able to protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements
The candidates should be able to complete standardized tasks under supervision
The candidates should be able to perform initial problem-solving within given rules/limits and escalate when required
The candidates should be able to do Broader work or accountabilities

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

Check the latest available jobs in Canada