Customer Service Representative II
Regina Police is inviting applications from suitable candidates for the position of Customer Service Representative II. Regina Police is committed to employment equity and accessibility. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Regina police
Position: Customer Service Representative II
No of Vacancies: 10
Salary: $24.67-$31.40 hourly, $47,036.00 – $59,867.00 per annum
Employment Type: Full-time, Part-time
Location: City of Regina, Regina, Saskatchewan, CA
Shifts: Part-time up to two weeks
Requirements:
Languages: Candidates must have knowledge of the English and French languages
Education: Candidates must be grade 12 graduate
Experience: Candidates must have 3 years of experience in customer service
Physical requirements:
- Candidate must Moves, lift, and carry deliveries/objects/equipment/supplies/files
- Candidate must perform repetitive hand movements and work in a structured environment
- Candidate should sit and stands for extended periods of time during designated shifts
Other Requirements:
- Candidate must Work independently in a team-based, open office environment with minimal supervision
- Candidate must demonstrate sound judgment and a high degree of concentration and composure in a stressful environment
- Candidate must Works in indoor office environments
- Candidate will have Exposure to stressful experiences/interaction with parties who are upset, angry, and/or emotionally charged
- Candidate will have Auditory effort during customer service during in-person interactions and inbound and outbound calls
- Candidate must have Concentration and visual effort during data/information input, cross-checks of data/information, and confirming data/information accuracy
- Candidate must Respond to interruptions to the workflow that impact concentration demands
- Candidate should have Situational awareness due to health and safety
- Candidate should Use keyboards, mouse, computers/tablets, and other technology devices
- Candidate should have excellent communication and interpersonal skills
- Candidate should have good problem-solving and decision making skills
- Candidate should have Knowledge of customer/client services, cashier and cash management processes, and reception processes
- Candidate should have Knowledge of municipal bylaws, policies, procedures, and practices related to water/sewer, property taxation, property assessment, and licensing, and other programs and services
- Candidate should have Knowledge of municipal organization structure as well as (related) external agencies programs and services
- Candidate should have Knowledge of specific branches as well as the broader division/departments for service delivery
- Candidate should have Knowledge of relevant collective agreements, bylaws, policies and procedures, and legislation, including health and safety standards
- Candidate should have Knowledge of job-related office productivity software, internet browsers and search engines, enterprise software, discipline-specific software, and technology devices
Responsibilities:
- Candidate should respond to inbound calls, emails, and social media requests from customers to answer their inquiries regarding programs and services for the City of Regina
- Candidate should resolve problems by clarifying issues and determining customer needs and requirements; researching and exploring solutions; escalating unresolved problems
Candidate should recommend solutions in the event the City is not responsible for the service requested - Candidate should communicate appropriate information and/or instructions to departments and field personnel using client relationship management software and telephone
- Candidate should liaise with departments and other government agencies to determine the appropriateness of referrals
- Candidate should Determine specific locations for field personnel and assist with answering public inquiries as to where city assets are located using various maps and computer-based mapping tools such as GIS
- Candidate should Supply departments, news media, and the public with information during emergency response situations
- Candidate should provide in-person services to customers to process applications, transfer services, service order requests, issue passes and permits, and sell promotional items
- Candidate should Calculate, collect, and process payments. Negotiate suitable payment arrangements to clear outstanding and arrears balances and refer to collection activity as appropriate
- Candidate should Maintain customer account information and document all transactions performed in appropriate databases and computer programs
- Candidate should Act as an Ambassador to City Hall greeting customers, answering inquiries, managing incoming/outgoing deliveries, and visitor management
- Candidate should comply with all applicable corporate standards, bylaws, policies, and legislation such as The Cities Act, Local Authority Freedom of Information and Protection of Privacy Act
- Candidate should provide guidance and education to the public on the use of the City of Regina website
- Candidate should redirect inquiries of a more complicated nature to the appropriate area to ensure customer satisfaction
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!