Exciting Role for Service Associate in Registered Products Join Royal Bank of Canada
Royal Bank of Canada (RBC)’s Wealth Management Department based in Toronto, ON is inviting applications from suitable candidates for the position of Service associate, client transaction services and registered products. Royal Bank of Canada (RBC)’s Wealth Management Department focusing on helping clients grow and protect their wealth. It offers investment management, financial planning, trust services, and private banking. RBC caters to high-net-worth individuals and institutions. Its market approach emphasizes client-tailored solutions and in-depth financial insights. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Royal Bank of Canada (RBC)
Department: Wealth Management
Position: Service associate, client transaction services and registered products
No of Vacancies: 3
Salary: Salary is not mentioned, $30.00 – $35.00 hourly estimated salary
Employment Type: Full time/Regular
Job Category: Custodial Services
Location: Toronto, ON, Canada
Shift: 37.5 Hours/Week
Requisition ID: R-0000109988
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a high school diploma
Experience: Candidates should have 1+ year of prior experience in securities, banking, technology, and job-specific related industries
Physical Requirements:
- The candidates should be comfortable working independently and adhering to committed deliverables in a fast-paced, dynamic work environment
Other Requirements:
- The candidates should be able to develop and enhance relationships with Service Partners (DS Offices and various departments across Canadian Operations) to enhance interdependency performance, ensuring an equitable balance between service efficiency and effectiveness and the client experience
- The candidates should have a 4-year degree from an accredited university or equivalent, OR or equivalent AND 3+ years of job-related experience
- The candidates should have exceptional relationship management and analytical skills, with the ability to communicate and partner effectively with Front Office professionals (Investment Advisors, Assistants, Branch Administrators, Branch Managers) to research and resolve operations-related matters and be a CFA candidate (considered a plus)
Responsibilities:
- The candidates should be able to serve as the subject matter expert for service escalation and problem resolution, using extensive procedural knowledge and technical expertise to resolve issues and understand the full impact of the end-to-end process on sales, DS service cycle, client experience, and Canadian Operations
- The candidates should be able to research inquiries, issues, and concerns, “carrying the baton” to obtain status updates, answers, and solutions, providing true Middle Office service to DS business partners
- The candidates should be able to advocate for strong Service Level Agreement performance and delivery through ongoing monitoring and coaching within the department and across Canadian Operations as required on behalf of DS personnel
- The candidates should be able to proactively identify and monitor group service quality performance gaps, trends against established SLA standards, analyze root causes, and recommend solutions, action plans
- The candidates should be able to provide advice and counsel for service quality efficiency and effectiveness, as well as client care opportunities
- The candidates should be able to support the implementation of change processes related to business strategies, evolving interdependencies related to service quality, problem resolution, and related initiatives with field impact or specific to the group
- The candidates should be able to leverage internal or external contacts to address, resolve issues and opportunities
Benefits:
- The candidates will get comprehensive Total Rewards Program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!