French bilingual customer account specialist II, customer assistance
TD Canada Trust’s Personal and Commercial Banking Department based in Ottawa, ON is inviting applications from suitable candidates for the position of French bilingual customer account specialist II. TD Canada Trust’s Personal and Commercial Banking Department offers comprehensive financial services, including savings and chequing accounts, mortgages, and business banking solutions. It provides tools like EasyWeb and mobile banking for personal customers, while offering tailored services such as cash management and financing for businesses. TD’s integrated approach supports both individual and business financial growth in the competitive banking market​. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Position: French bilingual customer account specialist II, customer assistance
No of Vacancies: 3
Salary: $49950.00 – $58275.00 yearly
Employment Type: Full time
Location: Ottawa, ON, CA
Shift: 37.5 Hours/Week, Hybrid
Requisition ID: R_1382924
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of a High School Diploma
Experience: Candidates should have previous collection, credit experience
Physical Requirements:
- The candidates should show flexibility, resiliency, and a positive attitude when responding to challenging situations
- The candidates should be expected to meet the needs of customers by offering advice based on their total financial situation, possessing a thorough knowledge of customer life cycle and work both independently and as part of a team
- The candidates should have the ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy, while balancing performance to meet a variety of metrics
Other Requirements:
- The candidates should have call center and banking experience and demonstrate exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
- The candidates should display a high professional manner, with sound judgment, time-management, and decision-making skills
- The candidates should possess digital literacy across a broad range of devices desktops, laptops and headsets
Responsibilities:
- The candidates should be able to make people’s day by delivering an outstanding customer service experience, offering friendly support through knowledge of TD products, services, and solutions
- The candidates should be able to solve problems efficiently, resolving customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns
- The candidates should be able to achieve their goals, consistently reaching performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- The candidates should be able to never stop learning, actively participating in ongoing training and coaching support to continue to grow and develop in their role
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.