Information systems programmer I – Service Desk Analyst
City of Winnipeg’s Winnipeg Police Service is inviting applications from suitable candidates for the position of Information systems programmer I. City of Winnipeg’s Winnipeg Police Service is responsible for ensuring public safety and enforcing laws within the city. It provides law enforcement, crime prevention, and community policing services to residents. It plays a critical role in safeguarding the well-being of Winnipeg’s residents and promoting a sense of security in the community. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Winnipeg
Department: Winnipeg Police Service
Division: Licensing and Bylaw Enforcement Services
Position: Information systems programmer I – Service Desk Analyst
No of Vacancies: 10
Salary: $1400.24 – $1781.49 weekly
Employment Type: Full Time/Permanent
Employee Group: Winnipeg Police Association (WPA)
Location: 245 Smith St, Winnipeg, MB R3C 1K1, Canada
Shift: Monday to Friday, 08:00 – 16:00 (Overtime including Evenings, Weekends, and Holidays)
Job ID: 124421
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have University Degree in Computer Science (or related field), or College Diploma in Business Information Technology (or related field) with demonstrated equivalent amount of experience
Experience: Candidates should have minimum 3 years progressive, significant and related experience in Service Desk operations responding to computer software and hardware related issues, incidents and service requests within the last 5 years
Physical Requirements:
- The candidates should demonstrate the ability to follow instructions and work plans with minimal supervision
- The candidates should be Canadian Citizens or Permanent Residents
- The candidates should be minimum 18 years of age
- The candidates should have no involvement in any criminal activity within the last two years (including illegal drugs)
- The candidates should have no criminal record for which a Pardon has not been granted They should have the ability to pass a level 3 Winnipeg Police Service security check
- The candidates should obtain and maintain Distributed Regional Authority designation within National Police Service and RCMP
- The candidates should have the ability to successfully complete additional training as defined by the Service
Other Requirements:
- The candidates should possess a Grade 12 Diploma, GED, or equivalent qualification and should have a minimum of 2 years progressive, significant, and related experience in providing computer systems and/or application support within the last 5 years
- The candidates should demonstrate intermediate level proficiency in Microsoft Word, Excel, Outlook, and Web Browser applications and have technology skills in both computer hardware and software, including current versions of Microsoft Windows
- The candidates should have the ability to learn the use of Service Desk-related and client device configuration software platforms, and to install and perform basic troubleshooting of hardware systems including, but not limited to laptops, printers, workstations, monitors, input devices, and storage devices for purposes of testing, demonstration, and product delivery
- The candidates should be able to troubleshoot, triage, and resolve software and hardware issues and demonstrate the ability to gather data to produce a hypothesis and perform root cause analysis and should possess and maintain a valid Class 5.0 Driver’s License
- The candidates should have the ability to use Service Desk tools to perform tasks related to user account management, work order tracking, and computer asset management systems and should be capable of learning ITSD processes and ITIL concepts
- The candidates should possess organizational skills and the ability to multitask, work under pressure, set priorities, and meet deadlines
- The candidates should have strong interpersonal skills and the ability to work in a team atmosphere and should be able to communicate and provide technical support effectively and professionally, both orally and in writing by email
- The candidates should demonstrate the ability to problem solve within a structured framework and should have the ability to provide recommendations to ITSD management on areas needing improvement in support processes
- The candidates should have the ability to establish and maintain a positive, respectful, safe, and healthy work environment that supports the physical, psychological, and social working relationships with members at all levels in a team environment
Responsibilities:
- The candidates should be able to provide Incident and Problem Management services within the support model provided within the ITSD Service Portfolio
- The candidates should be able to deliver technical support services and/or escalate tasks to other specific technical staff as required for WPS-related systems, applications, infrastructure, and computer environments
- The candidates should be able to investigate and collect information, coordinate resolutions, and perform recovery actions for assigned Incidents and Problems
- The candidates should be able to perform Incident and Service Request Management tasks including detection and recording, prioritization, classification, investigation and diagnosis, incident closure, incident ownership, monitoring, tracking, and communication, and, where possible, resolution and recovery of IT-related WPS incidents and events
- The candidates should be able to assist with the Problem Management process with prioritization, investigation and diagnosis, creating and documenting workarounds and Known Error records
- The candidates should be able to analyze and respond, up to a second level of technical support, to IT events captured at the Service Desk or through monitoring
- The candidates should be able to perform identification, logging, and categorization of WPS systems-related problems, changes, and undocumented support
- The candidates should be able to ensure high quality of IT asset records, documentation, and communication of activities revolving around the Service Desk in line with guidelines provided and within the scope established by the supervisor
- The candidates should be able to execute purchasing activities on approved items as determined by the supervisor and able to perform Service Desk and ITSD operational and project tasks as required
Benefits:
- The candidates will get employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!