Manager, Client Advice I
CIBC based in Toronto, ON is inviting applications from suitable candidates for the position of Manager, Client Advice I. CIBC is a leading financial institution providing a wide range of banking and financial services. CIBC offers personalized banking solutions for individuals and businesses. CIBC serves as a trusted partner in financial management for clients across Canada. CIBC contributes to the local economy and supports the financial well-being of residents and businesses. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Manager, Client Advice I
No of Vacancies: 1
Salary: Salary is not mentioned, $50.00-$55.00 hourly estimated salary
Employment Type: Regular
Location: Toronto, ON, CA
Job Location: Toronto-Bathurst and Lawrence
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2407244
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be flexible to work banking center hours, which may include evenings and weekends, to ensure exceptional client service
- The candidates should be flexible to work at multiple banking centers within a reasonable travel distance to help deliver a great client experience
Other Requirements:
- The candidates should prioritize clients, engaging with purpose to find the right solutions and going the extra mile because it’s the right thing to do
- The candidates should act like owners, thriving when empowered to take initiative, go above and beyond, and deliver results
- The candidates should be caring and accountable leaders, passionate about developing and growing team members’ abilities, and experienced in providing coaching and hands-on support to meet team goals
- The candidates should be goal-oriented, motivated by accomplishing goals and delivering their best to make a difference
- The candidates should be passionate about people, finding meaning in relationships and surrounding themselves with a diverse network of partners, connecting with others through respect and authenticity
- The candidates should be certified professionals, possessing current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if they’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)
- The candidates should value trust, teamwork, and accountability, bringing their real selves to work and living the company’s values
- The candidates should excel in Client Relationship Management and prioritize Customer Experience (CX)
- The candidates should ensure Compliance and have expertise in Financial Advising and Financial Products
- The candidates should possess strong People Management skills, be Results-Oriented, and proficient in Risk Management
Responsibilities:
- The candidates should be able to develop and coach a team of client service and financial service professionals as a member of the Personal and Business Banking team, working towards a shared goal of delivering an exceptional client experience and deepening client relationships
- The candidates should be able to inspire team members to perform at their best as a Manager, Client Advice, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs
- The candidates should be able to lead by example in enhancing the client experience by showing their team how to deepen client relationships and meet client financial needs while providing a high standard of service
- The candidates should be able to deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and managing hard-to-solve issues, while also empowering clients to utilize self-service channels
- The candidates should be able to drive results through leadership by creating a culture of collaboration across multiple client offers to ensure clients are served by those best able to meet their financial needs
- The candidates should be able to support the Banking Centre Leader in monitoring business performance, implementing action plans to close any gaps, and working as one team with all partners to increase the banking centre’s overall performance
- The candidates should be able to create a team-oriented, positive, and productive working environment by recognizing the contributions of their team members and leading and coaching a successful client service and financial services team
- The candidates should be able to advocate for CIBC within the community to recruit employees who share and demonstrate the company’s values
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from Moment Makers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!