Senior Client Service Representative
CIBC based in Wingham, ON is inviting applications from suitable candidates for the position of Senior Client Service Representative. CIBC holds a distinguished position as a significant Canadian financial institution, maintaining a robust presence in the market. It delivers a broad spectrum of financial choices, encompassing mortgages and diverse investment alternatives. CIBC remains a trustworthy collaborator for both individuals and businesses, nurturing financial prosperity and actively contributing to growth. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Senior Client Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $16.00-$26.00 hourly estimated salary
Employment Type: Temporary (Fixed Term)
Location: Wingham, ON, CA
Job Location: Wingham
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2402137
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidate should be able to work banking in center hours, including evenings and weekends
- The candidate should be able to to work at multiple banking centers within a reasonable travel distance to help deliver a great client experience
Other Requirements:
- The candidates should put our clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do
- The candidates should be goal-oriented, motivated by accomplishing their goals, and delivering their best to make a difference
- The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners. They should connect with others through respect and authenticity
- The candidates should love to learn, being passionate about growing their knowledge and having a strong sense of curiosity
- The candidates should engage with their heart and mind, caring about people and understanding different perspectives. They should listen and learn from the experiences of others
- The candidates should bring their real selves to work and live our values – trust, teamwork, and accountability
- The candidates should be adept at Client Issue Resolution, demonstrating a strong ability to address and resolve client concerns effectively
- The candidates should be skilled in Client Relationship Management, fostering positive and lasting relationships with clients to ensure satisfaction
- The candidates should be experienced in Customer Experience (CX), understanding and enhancing the overall customer journey through various touchpoints
- The candidates should be digitally literate, possessing the necessary skills to navigate and utilize digital tools and platforms effectively
- The candidates should be empathetic, demonstrating a genuine understanding of clients’ needs and concerns
- The candidates should be familiar with Financial Services, having a comprehensive understanding of financial products and services
- The candidates should be proficient in Interpersonal Communication, possessing excellent verbal and written communication skills
- The candidates should be committed to Standards Compliance, ensuring adherence to industry regulations and ethical standards
- The candidates should have expertise in Transaction Services, demonstrating proficiency in handling various financial transactions efficiently
Responsibilities:
- The candidates should be able to use their expertise in financial services products and customer service to help clients manage their day-to-day banking needs
- The candidates should be able to take the lead in answering questions, assisting with transactions, or proactively connecting clients with the right team members as a Senior Client Service Representative
- The candidates should be able to help clients manage their accounts and products, focusing on the client experience and making interactions meaningful
- The candidates should be able to listen, ask questions, and put themselves in the client’s shoes for problem-solving
- The candidates should be able to act like an owner by taking accountability for client issues and knowing when to lean on others to find better solutions
- The candidates should be able to become a technology expert
- The candidates should be able to share their knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!