Senior indigenous patient advocate
Government of the Northwest Territories’ Department of Health and Social Services Authority based in Fort Simpson, NT is inviting applications from suitable candidates for the position of Senior indigenous patient advocate. Northwest Territories’ Health and Social Services Authority provides vital healthcare and social assistance programs. With a focus on accessibility, they deliver quality services and support for residents. Their collaborative approach ensures holistic development and improved well-being for individuals and families across the region. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Government of the Northwest Territories
Department: Health and Social Services Authority
Division: Quality Risk and Client Experience
Position: Senior indigenous patient advocate
No of Vacancies: 1
Salary: $95784.00 – $114426.00 yearly
Employment Type: Full Time/Temporary
Location: Fort Simpson, NT, CA
Job ID: 24585
Position Number: 48-17150
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have Ten (10) years of experience working with Indigenous peoples and communities in a service- oriented role
Other Requirements:
- The candidates should be knowledgeable of colonial history and contexts for understanding inequities (social determinants of health) in health outcomes and access to health and social services, including but not limited to the residential school system and systemic racism
- The candidates should possess knowledge of the health and social services systems within the NWT, including programs, delivery models, and the socio-political and cultural environments
- The candidates should demonstrate knowledge of how to design and facilitate a change process, including the ability to build and work with groups and teams, planning and implementing change; they should be skilled in group dynamics and conflict resolution
- The candidates should have knowledge of research, monitoring, and evaluation principles and techniques
- The candidates should demonstrate skill and ability in de-escalation and non-violent crisis intervention and have computer skills, including the ability to use word processing software, spreadsheets, email, and the internet
- The candidates should possess organizational, analytical, and facilitation and presentation skills when required and should have self-care and self-regulation skills
- The candidates should have the ability to maintain an understanding of Cultural Safety and Anti-Racism frameworks and demonstrate the ability to analyze health and social policies and programs from an equity, anti-racist, and culturally safe lens
- The candidates should have the ability to apply and develop creative and innovative approaches to project planning, implementation, and evaluation
Responsibilities:
- The candidates should be able to lead the collection of feedback from clients, patients, and families through the intake of complaints, concerns, and unusual occurrences
- The candidates should be able to utilize the Territorial Wide RL Datix electronic client feedback module to monitor new complaints, compliments, or feedback, and provide updates on the progress and resolution of concerns
- The candidates should be able to report patient safety incidents to the regional Quality Risk Manager to be addressed through the NTHSSA Quality Assurance Framework
- The candidates should be able to provide system navigation services to support and track clients in their health and wellness journey
- The candidates should be able to support and advocate for Indigenous clients in resolving concerns, complaints, and questions
- The candidates should be able to assess complex situations to support residents, ensuring they receive equitable care and service
- The candidates should be able to determine or create appropriate responses and solutions, providing direction to staff or other supports as required to meet Indigenous clients’ needs
Benefits:
- The candidates will get an annual Northern Allowance of $12, 839
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!