Senior Manager, Incident Management

Bank Of Montreal (BMO) based in Toronto, ON is inviting applications from suitable candidates for the position of Senior Manager, Incident Management. The Bank of Montreal (BMO) offers a comprehensive suite of financial services through its digital platforms. BMO provides online banking, investment services, loans, mortgages, and wealth management solutions. BMO ensures secure and convenient access to financial products and expert advice, enabling customers to manage their finances efficiently from anywhere. The virtual presence of BMO underscores its commitment to innovation and customer convenience, maintaining high standards of service and support in the digital age. The candidates selected for the vacancy will be required to start the work as soon as possible.

Also hiring: Postal Clerk – on call – Evening/Night Shift

Job Description:

Employer Name: Bank Of Montreal (BMO)
Position: Senior Manager, Incident Management
No of Vacancies: 1
Salary: $100,800.00 – $187,200.00 Annually
Employment Type: Full time
Location: Toronto, ON
Job Location: 100 King Street West
Schedule: Full time
Requisition ID/Job ID: R240008859

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a post-secondary degree in Business or Computer Science, or a related field of study or an equivalent combination of formal training, or industry / technical certifications or work experience
Experience: Candidates should have Typically 7+ years of relevant experience

Other Requirements:

  • The candidates should have multiple information security certifications from a well-recognized institution (e.g. (ISC)², ISACA, SANS)
  • The candidates should have in-depth/expert knowledge of information security processes, procedures, and controls
  • The candidates should have an in-depth/expert understanding and problem-solving ability regarding information security issues across the bank and an appreciation of the complexity in the operating environment and how security platforms impact that environment
  • The candidates should have an in-depth/expert understanding of industry standards and frameworks, such as the NIST Cyber Security Framework (CSF), ISO 27001, and ISO 27002
  • The candidates should have experience in Information Security or multiple areas of systems and computer operations (e.g. Identity & Access Management, IT operations, Certification & Key Management, Security Platform Administration, Security Incident Response)
  • The candidates should possess in-depth/expert partnering, communication, and negotiation skills to communicate effectively within the team and with technology and business partners
  • The candidates should understand the scope of complexity that exists in the operating environment and how security platforms impact that environment
  • The candidates should have knowledge of information security support and operations concepts, practices, and technology obtained through formal training and work experience
  • The candidates should have in-depth/expert knowledge of the technical and business environment and corporate processes and procedures
  • The candidates should have an in-depth/expert understanding of information security risk and regulatory requirements
  • The candidates should be seasoned professionals with a combination of education, experience, and industry knowledge
  • The candidates should have in-depth/expert verbal and written communication skills
  • The candidates should have in-depth/expert analytical and problem-solving skills
  • The candidates should possess in-depth/expert influence skills
  • The candidates should have in-depth/expert collaboration and team skills, with a focus on cross-group collaboration
  • The candidates should be able to manage ambiguity
  • The candidates should demonstrate in-depth/expert data-driven decision-making skills

Responsibilities:

  • The candidates should be able to foster a culture aligned to BMO’s purpose, values, and strategy and role model BMO values and behaviors in all that they do
  • The candidates should be able to ensure alignment between values and behavior that fosters diversity and inclusion
  • The candidates should be able to regularly connect work to BMO’s purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow-through
  • The candidates should be able to build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders
  • The candidates should be able to attract, retain, and enable the career development of top talent
  • The candidates should be able to improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance
  • The candidates should be able to provide strategic input into business decisions as a trusted advisor
  • The candidates should be able to act as a subject matter expert on relevant regulations and policies
  • The candidates should be able to help determine business priorities and the best sequence for execution of business/group strategy
  • The candidates should be able to act as the prime subject matter expert for internal/external stakeholders
  • The candidates should be able to prepare and deliver presentations for senior management
  • The candidates should be able to lead the execution of operational programs; assess and adapt as needed to ensure quality of execution
  • The candidates should be able to organize efforts to ensure processes and procedures are well documented and promote their implementation
  • The candidates should be able to lead the preparation of end-user reference materials
  • The candidates should be able to gather requirements and document these requirements for use in various audits, reports, and projects
  • The candidates should be able to act in a larger project planning capacity, audit the quality of reports submitted by analysts, and provide related coaching and support
  • The candidates should be able to perform governance and oversight in support of the team by producing and reviewing reports to ensure completeness and compliance with applicable standards
  • The candidates should be able to regularly evaluate and report on the efficiency of business processes and procedures according to organizational objectives and apply improvements
  • The candidates should be able to lead customer support processes and organize them to enhance customer satisfaction
  • The candidates should be able to collaborate in the management of financial information and adjustment of operational budgets to promote profitability
  • The candidates should be able to evaluate overall performance by gathering, analyzing, and interpreting data and metrics
  • The candidates should be able to monitor and maintain security tools and applications
  • The candidates should be able to create activity reports for security tools and applications
  • The candidates should be able to collaborate with internal and external stakeholders in order to deliver on business objectives and support operational activities for Information Security
  • The candidates should be able to develop an understanding of organizational interactions and complexity to engage with the appropriate matrix areas
  • The candidates should be able to action service requests, transactions, queries, etc. within relevant service level agreements
  • The candidates should be able to coordinate and facilitate incident management activities, including deploying changes to the production environment and engaging third-party providers contracted to the Bank during an incident
  • The candidates should be able to recommend approaches or changes to streamline and integrate security processes and systems in the organization, while considering Information Security methodology to improve overall efficiency
  • The candidates should be able to provide technical Information Security subject matter expertise
  • The candidates should be able to identify opportunities to strengthen the capability of the Information Security organization at BMO, such as sharing expertise to promote technical development and mentoring employees
  • The candidates should be able to stay abreast of industry technical and business trends through participation in professional associations, practice communities, and individual learning
  • The candidates should be able to ensure consistent, high-quality practices/work and the achievement of business results in alignment with business/group strategies and productivity goals
  • The candidates should be able to operate at a group/enterprise-wide level and serve as a specialist resource to senior leaders and stakeholders
  • The candidates should be able to apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine
  • The candidates should be able to implement changes in response to shifting trends
  • The candidates should be able to take on broader work or accountabilities as needed

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

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