Service Canada Call Centre and Employment Insurance Operations
Government of Canada, Employment and Social Development Canada – Benefits Delivery Services Branch based in Vancouver (British Columbia) is inviting applications from suitable candidates for the position of Service Canada Call Centre & Employment Insurance Operations. Employment and Social Development Canada’s (ESDC) Benefits Delivery Services Branch, operating under the Government of Canada, is dedicated to efficiently delivering a wide range of government benefits and services to Canadians. This branch ensures that citizens receive the support they need in a timely and accurate manner. It plays a crucial role in administering various social programs, such as employment insurance, pension plans, and family support benefits. With a commitment to accessibility and excellence in service, the Benefits Delivery Services Branch helps improve the well-being of individuals and families across Canada by providing vital financial assistance and support when it’s needed most. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Government of Canada
Division: Employment and Social Development Canada – Benefits Delivery Services Branch
Position: Service Canada Call Centre & Employment Insurance Operations (Payment Services Officer)
No of Vacancies: 4
Salary: $54,878 to $61,379
Employment Type: Permanent (Indeterminate), Temporary (Term) and Acting
Location: Vancouver (British Columbia)
Reference number: RCM23J-020965-000386
Selection process number: 23-RCM-EA-N-S-NCR-SPS/CFP-120467
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should secondary school diploma or employer-approved alternatives, which may include an acceptable combination of education, training, and/or experience.
Experience: Candidates should have experience in delivering programs or services including obtaining or providing information
Physical Requirements:
- The candidates should be demonstrating integrity and respect
- The candidates should be showing initiative and being action-oriented
- The candidates should be thinking things through
- The candidates should be working effectively with others
- The candidates should be demonstrating attention to detail
- The candidates should be demonstrating effective communication
- The candidates should be willing and able to travel for training purposes
- The candidates should be willing and able to work variable hours, including working weekends and/or shift work and/or overtime, and/or part-time or full-time hours based on operational requirements
Other Requirements:
- The candidates should have strong communication talents
- The candidates should have excellent customer service skills; remains calm when dealing with callers
- The candidates should have strong thinking skills
- The candidates should have proficiency in information-gathering and computer-keyboarding skills
- The candidates should have passion for helping others
- The candidates should have the ability to thrive in a fast-paced, high-volume environment
Responsibilities:
Payment Service Officer (PSO) – Call Centre:
- The candidates should be able to provide general program and client-specific information related to Employment Insurance (EI)
Payment Services Officer (PSO) – Employment Insurance Operations:
- The candidates should be able to contact clients by phone and use various computer systems to maintain a virtual workload
- The candidates should be able to work with the added challenge of production and quality targets to encourage success while maintaining service standards for Canadians
- The candidates should be able to help clients understand program-specific legislation, procedures, and the processes required to receive services and/or benefits
- The candidates should be able to utilize client service and problem-solving skills to gather information and analyze claims for benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details
Benefits:
- The candidates will get vacation leave, pension, health and dental benefits, and support from management teams who encourage training and career development
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!