Service Representative Telephony
Canada Post based in Winnipeg, MB, CA is inviting applications from suitable candidates for the position of Service Representative Telephony. The company Canada Post is a crown corporation that functions as Canada’s primary postal operator. Our company is known as a well-known e-commerce powerhouse, delivering billions of items every year. We work with mailing letters, shipping parcels, with making and selling businesses online. Our company has a total assets valued at 11.2 billion Canadian dollars. We are known to help small businesses grow. We work to enrich lives in remote locations. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canada Post
Position: Service Representative Telephony
No of Vacancies: 1
Salary: Salary is not mentioned by employer. Approximately $16.50 hourly, estimated by Canadian Job Bank
Shift: To be determined
Employment Type: Full Time
Location: Winnipeg, MB, CA
Job Requisition Id: 172746
Business Function: Customer Experience
Primary City: Winnipeg
Province: Manitoba
Employment Status: Permanent
Employee Class and Level: SL 03
Recruiter’s Name: Andrea Cecchini
Telephone: 431-554-6721
Position Reports To: JANIE SINCLAIR
Area of Competition: All CPC employees in Winnipeg.
Requirements:
Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as post-secondary degree/diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)
Experience: Candidates need a minimum 2 years’ experience working in commercial customer service or commercial sales in a call center environment
Other Requirements:
- The candidate should have working knowledge of Microsoft Office (i.e. understand the major features of each software application)
Responsibilities:
- The candidate should be able to report to the Superintendent, Commercial Service, the Service Representative is an integral member of the Customer Relationship Management team providing after sale service to key account and enterprise commercial customers
- The candidate should be able to respond to calls from the CRM case process, directly from customers, and Mail Operations and also ensure customer concerns and problems are resolved with urgency
- The candidate should be able to analyze and resolve client problems with key account and enterprise customers via the telephone and forward problems requiring further analysis to a deployed Service Representative and also plan, develop and prioritize customer calls as well as follow-up calls to discuss new products with the customer and to ensure they are satisfied with the product or service offering.
- The candidate should be able to educate and inform commercial customers, including developing presentations, on existing and new products and Mail Operations processes including mail preparation, containerization, packaging, and scheduling and also write or modify service proposals, and inform Mail Operations and all stakeholders of the signed agreements and any proposed changes
- The candidate should be able to contribute to the team sales target and CVI target by identifying potential sales opportunities and referring the lead to the sales team and also participate in the implementation of corporate initiatives at the divisional level, assume accountability for the achievement of specific goals based on these initiatives, and call customers to explain any anticipated changes.
- The candidate should be able to keep up-to-date with basic selling skills and key competitors’ products and services and also maintain an in-depth knowledge of Canada Post products, networks and transportation, the National Distribution Guide, and Canada Post Operating Systems and processes including business and financial concepts
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedures directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!