Technical support engineer- linux infrastructure (Remote Job/Work from Home)
Microsoft’s Customer Experience and Success Organization based in Vancouver, BC is inviting applications from suitable candidates for the position of Technical support engineer. Microsoft’s Customer Experience and Success Organization focuses on delivering top-tier customer support and service solutions for a wide range of products. It offers personalized guidance, technical assistance, and proactive engagement to enhance user satisfaction and loyalty. Microsoft CESO ensures seamless customer interactions, driving continuous improvement and reinforcing Microsoft’s leadership in customer experience across global markets. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Microsoft
Organization: Customer Experience and Success
Position: Technical support engineer- linux infrastructure (Remote Job/Work from Home)
No of Vacancies: 3
Salary: $66500.00 – $128300.00 yearly
Employment Type: Full Time – Remote Job
Discipline: Technical Support Engineering
Role type: Individual Contributor
Profession: Technical Support
Location: Vancouver, BC, Canada
Job ID: 1722817
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of Bachelor’s Degree in Computer Science, Information Technology (IT), or related field
Experience: Candidates should have 3+ years technical support, technical consulting experience, or information technology experience
Other Requirements:
- The candidates should have at least 1 year of technical support, technical consulting experience, or information technology experience
- The candidates should be able to provide proof of citizenship via a valid passport due to legal restrictions related to supporting local Canadian government agency customers
- The candidates should be willing to undergo Microsoft, customer, and government security screening requirements, including the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
- The candidates should have experience with Linux, Microsoft Azure – Cloud Computing Services, other cloud-based solutions, and familiarity with Azure Defender or Azure Defender Sentinel
- The candidates should ideally possess Microsoft Technology Certifications
Responsibilities:
- The candidate should be able to review complex issues, such as those involving multiple components of a product, and effectively communicate with customers to understand the problem
- The candidate should be able to keep customers informed about the status and solution progress of their issues and handle escalated issues as necessary and document technical work and research findings
- The candidate should be able to resolve customer issues through problem-solving, collaboration with teams, and thorough research and utilize troubleshooting tools like event logs and performance traces to aid in issue resolution
- The candidate should be able to perform detailed troubleshooting and remediation for product issues and develop readiness content and mentor new Technical Support Engineers to build intermediate-level competence in support topics
- The candidate should be able to assist in implementing readiness programs such as mentoring, knowledge sharing, technical document creation, and quality assurance checks
- The candidate should be able to provide feedback to upper-level engineers or serviceability teams on product functionality based on customer engagement and provide feedback to the product group to help improve products based on customer interactions
- The candidate should be able to identify potential defects and escalate them to upper-level engineers for resolution and provide feedback to address process gaps to improve efficiency and share best practices across teams
- The candidate should be able to apply broad knowledge of automated tools used across various technologies and products, providing feedback for tool improvement and collaborate effectively on technical issues across teams and products by working with resources from different groups
- The candidate should be able to actively participate in case triage meetings or discussions to share knowledge and contribute to faster customer solutions and utilize insights from triage meetings to identify and communicate readiness needs to managers or readiness teams effectively
Benefits:
- The candidates will get industry leading healthcare, savings, investments and giving programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!