Telephone service & dispatch operator

City of Calgary’s Mobility department is inviting applications from suitable candidates for the position of Telephone service & dispatch operator. City of Calgary’s Mobility department plays a pivotal role in urban transportation and connectivity. Focused on sustainable mobility solutions, it manages and plans transportation networks. As a key player in the city’s infrastructure, it works to enhance accessibility, reduce congestion, and promote eco-friendly modes of transport, contributing significantly to Calgary’s efficient and forward-thinking urban development. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: City of Calgary
Department: Mobility
Position: Telephone service & dispatch operator
No of Vacancies: 1
Salary: $31.30 – $41.86 hourly
Employment Type: Part Time/Temporary
Union: CUPE Local 38
Location: 2808 Spiller Rd SE, Calgary, AB T2G 4H3, Canada
Shift: 12 hour shift with variable schedule based on operational needs (24/7 operation)
Hours of work: 20 hour work week
Job ID: 308933


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a High School Diploma or equivalency such as GED
Experience: Candidates should have at least 2 years of experience in a communication, call centre, or dispatch-related field

Physical Requirements:

  • The candidates should have the ability to work in a demanding environment
  • The candidates should go through a security clearance and provide proof of qualifications

Other Requirements:

  • The candidates should have basic proficiency with Microsoft Office (Word, Outlook, and Excel)
  • The candidates should have experience operating the 3-1-1 Customer Service Request (CSR) Motorola system and Hansen software, with preference given to such applicants
  • The candidates should possess excellent communication skills
  • The candidates should demonstrate strong interpersonal and organizational skills


  • The candidates should be able to respond to service requests from business units and provide 24/7 monitoring and support to City personnel and facilities
  • The candidates should be able to review a large number of 3-1-1 Customer Service Requests
  • The candidates should be able to dispatch service requests to the appropriate field crew or agency for action
  • The candidates should be able to work with Tri-Services in some emergency situations to arrange for barricades and other traffic control devices
  • The candidates should be able to monitor several alarm systems and enter data in an accurate manner
  • The candidates should be able to operate the Advanced Traveller Information System (ATIS) and the traffic advisory radio
  • The candidates should be able to monitor and operate various systems at the Roads Operations Centre, including traffic cameras, electronic message boards, and other systems

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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