VP, Digital eCommerce Experience
Canadian Tire Corporation based in Toronto, ON is inviting applications from suitable candidates for the position of VP, Digital eCommerce Experience. Canadian Tire Corporation stands as a dynamic retail leader, offering an extensive array of products and services. From automotive and sports to home and leisure goods, Canadian Tire caters to diverse consumer needs. The company also excels in financial services. Embracing e-commerce and loyalty programs, Canadian Tire continually enhances the customer experience. Its unwavering dedication to quality and customer satisfaction solidifies its position as a Canadian retail giant. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canadian Tire Corporation
Position: VP, Digital eCommerce Experience
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full time
Location: Toronto, ON, CA
Requisition ID/Job ID: JR134462
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have minimum of 10 years of experience in a senior management role within the digital commerce or omni-channel retail space
Other Requirements:
- The candidates should be able to demonstrate the ability to lead and inspire cross-functional teams towards achieving business objectives
- The candidates should have extensive experience in managing eCommerce, including fulfillment, logistics, and post-purchase customer service, and possess knowledge of emerging trends and technologies in digital commerce
- The candidates should be comfortable with digital transformation projects and be familiar with eCommerce platforms, in-store technology capabilities, and customer data analytics
- The candidates should have a strong background in process improvement and operational efficiency, with a track record of enhancing customer experience and operational metrics in a retail environment
- The candidates should be able to drive the successful planning, execution, and delivery of complex programs, ensuring alignment with organizational goals and objectives, while managing resources, timelines, risks, and dependencies to deliver high-quality results within budget
- The candidates should possess the ability to develop and execute a long-term vision for the omni-channel digital commerce experience, aligned with the company’s strategic goals
- The candidates should be proficient in defining and utilizing key performance indicators (KPIs) to drive decision-making and improve business performance, and have experience in budgeting, capital investment, and resource allocation to support business needs
- The candidates should demonstrate exceptional problem-solving skills with the capability to oversee complex projects and resolve issues that arise during the integration of various operational phases
Responsibilities:
- The candidates should be able to identify and implement continuous improvements to enhance the operations and customer experience of our eCommerce business
- The candidates should be able to focus on key metrics such as sales, cost to fulfill, cancellations, attach rate, order fill rate, turnaround time, service level, and customer engagement scores
- The candidates should be able to define KPIs and capital requirements/investments necessary to support eCommerce fulfillment aligned with our strategic priorities
- The candidates should be able to act as a liaison between Dealers, IT, stores, and other stakeholders to advocate for Dealers’ interests and ensure positive outcomes for both the corporation and stores
- The candidates should be able to develop a streamlined and customer-friendly in-store pickup and delivery experience
- The candidates should be able to propose changes to technology and overall pickup/delivery processes to support a winning in-store pickup strategy and ship-to-home program
- The candidates should be able to oversee continuous delivery and improvement of eCommerce fulfillment capabilities using a Product Owner framework
- The candidates should be able to collaborate with Store Sales & Operations field teams and associate Dealers to increase adoption of eCommerce capabilities for an exceptional store-level experience
- The candidates should be able to support our overall connected retail strategy by understanding market trends, interrelatedness of eCommerce with other initiatives, and its fit into the broader picture
- The candidates should be able to collaborate with cross-functional stakeholders to develop and deliver a strategic joint roadmap for eCommerce fulfillment across all banners
- The candidates should be able to build partnerships to identify cross-banner opportunities and establish a unified eComm Fulfillment Experience team with defined roles, responsibilities, and common objectives
- The candidates should be able to provide strong leadership to the Omnichannel Capabilities team in ideating, designing, and delivering innovative solutions that unify the customer experience across online and offline platforms
- The candidates should be able to accelerate transformational plans by leading thought partners with Business Owners who may be focused on day-to-day operations or have competing priorities
- The candidates should be able to foster cross-functional collaboration by breaking down silos and introducing new ways of working to drive digital KPIs and operational efficiency
- The candidates should be able to work in partnership with Dealers and cross-functional teams including IT, Digital, and Store Operations to drive omni-channel capability through digital experiences enabled via in-store technology
- The candidates should be able to increase sales, NPS (Net Promoter Score), and operational efficiency through digital experiences focused on in-store kiosk interactivity with customers
- The candidates should be able to serve as gatekeepers of the Digital in-store roadmap
- The candidates should be able to take responsibility for core locker program rollouts as well as new automation projects for store pick-up
- The candidates should be able to ensure continuous delivery of key store operational programs such as Employee Facing Devices (EFD), POS (Point of Sale), Party City integration, and operational technology that connects customers and staff in-store
- The candidates should be able to drive core deployment and growth of the ESL (Electronic Shelf Label) program including infrastructure enhancements
Benefits:
- The candidates will get store discounts
- The candidates will get supported learning through our Triangle Learning Academy
- The candidates will get Canadian Tire Profit Sharing
- The candidates will get retirement and savings programs
- The candidates will get mental health benefits in the amount of $5,000 per year
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!