Contact centre representative

TD Canada Trust’s Personal and Commercial Banking Department based in Riverview, NB is inviting applications from suitable candidates for the position of Contact centre representative. TD Canada Trust’s Personal and Commercial Banking Department delivers a wide array of financial services for individuals and businesses. It offers personal banking products like savings accounts and mortgages, alongside business solutions such as loans and cash management. Its focus is on meeting diverse financial needs with tailored solutions and seamless service. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Organization: HR
Position: Contact centre representative – Canadian banking, easyline
No of Vacancies: 2
Salary: Salary is not mentioned, $20.00 – $30.00 hourly estimated salary
Employment Type: Full time
Location: Riverview, NB, CA
Shift: 37.5 Hours/Week
Requisition ID: R_1356502

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of High School Diploma
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

• The candidates should demonstrate flexibility, resiliency, and a positive attitude when responding to challenging situations
• The candidates should have the ability to work both independently and as part of a team
• The candidates should have the ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics

Other Requirements:

• The candidates should have exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns, with preference given to those with experience in financial or service industries
• The candidates should possess digital literacy across a broad range of devices  smartphones, tablets, laptops and headsets
• The candidates should exhibit integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices

Responsibilities:

• The candidates should be able to make people’s day by striving to deliver an exceptional customer service experience, offering friendly support through their knowledge of TD products, services, and solutions
• The candidates should be able to solve problems efficiently by resolving customer inquiries at the first point of contact, asking questions, and responding with empathy to their concerns
• The candidates should be able to achieve their goals by consistently reaching performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
• The candidates should be able to never stop learning by actively participating in ongoing training and coaching support to continue growing and developing in their role

Benefits:

• The candidates will get health, well-being benefits, savings, retirement programs, paid time off, reward and recognition programs

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online