The Travel Corporation based in Alberta, Canada is inviting applications from suitable candidates for the position of Contact Centre Agent. The Travel Corporation is a proud member of the World Travel & Tourism Council, helping raise awareness of travel and tourism as one of the world’s largest industries, supporting 319 million jobs and generating 10.4% of the world GDP. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: The Travel Corporation
Position: Contact Centre Agent – Work from Home
No of Vacancies: 2
Salary: $19.00 hourly
Location: Burlington, ON, Canada, Hamilton, ON, Canada, Markham, ON, Canada, Mississauga, ON, Canada, Newmarket, ON, Canada, North York, Toronto, ON, Canada, Ontario, Canada, The Travel Corporation (Canada), 33 Kern Road, Toronto, Ontario, Canada, The Travel Corporation, 33 KERN RD, Toronto, Ontario, Canada, Vaughan, ON, Canada
Req: #56

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

• The candidates should be available to work overtime as required
• The candidates should be available to work any shift during business hours, including evenings and weekends

Other Requirements:

• The candidates should be individuals with a desire to anticipate, recognize, and exceed guests’ needs
• The candidates should be individuals for whom providing quality is important, understanding that being accurate and thorough contributes to a positive guest experience
• The candidates should be individuals who are ready to tackle any challenge with a positive attitude
• The candidates should be individuals capable of maintaining focus while prioritizing a multitude of tasks
• The candidates should be individuals who welcome the opportunity to learn new software programs
• The candidates should be individuals with high standards who hold themselves accountable for their work
• The candidates should be individuals who can adapt quickly to our fast-paced environment

Responsibilities:

• The candidates should be able to answer incoming calls, chats, and emails and match our vacation product with our guests’ needs
• The candidates should be able to maximize opportunities to up-sell and participate in contact center initiatives for increased sales
• The candidates should be able to develop a quest for knowledge to understand the brand you represent and the locations we travel to
• The candidates should be able to identify, research, and resolve issues to utmost customer satisfaction
• The candidates should be able to partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand
• The candidates should be able to be proactive in generating business by following up on incoming leads from our sales and marketing campaigns
• The candidates should be able to build, develop, and cultivate relationships with repeat guests, travel partners, and your fellow colleagues

Benefits:

• The candidates will get signing bonus of $1,000 for qualified hires! – rules apply
• The candidates will get after 1 year an annual travel credit of $1250 to travel on any one of our core travel brands
• The candidates will get 2 weeks a year where they can work from anywhere in the world
• The candidates will get full health benefits package
• We offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses
• We give two paid workdays each year to volunteer to make a difference in causes that are close to their heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedures directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

Check the latest available jobs in Canada