Application Delivery Manager – CRM
Canadian Tire Corporation, Department of Data Protection Services based in Oakville, ON is inviting applications from suitable candidates for the position of Application Delivery Manager. Canadian Tire Corporation stands as an energetic retail giant, providing an assorted array of products and services. Canadian Tire focus on quality and cost-effectiveness. Apart from retail operations, the corporation showcases financial services and a loyalty initiative, augmenting customer involvement. Canadian Tire utilizes digital platforms and online commerce to deliver an uninterrupted shopping encounter. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canadian Tire Corporation
Position: Application Delivery Manager – CRM
No of Vacancies: 1
Salary: Salary is not mentioned, $40.00-$45.00 hourly estimated salary
Employment Type: Full time
Location: Oakville, ON, CA
Schedule: Full time
Requisition ID/Job ID: JR128123
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have University degree in Computer Science or relevant experience
Experience: Candidates should have 5+ years of experience leading a team, fostering teamwork and team dynamics.
Other Requirements:
- The candidates should have 5+ years of experience in managing third-party relationships
- The candidates should demonstrate the ability to get work done through others
- The candidates should possess hands-on experience with the Pega platform for CRM implementations, which is highly desirable
- The candidates should have a proven track record of successfully delivering complex CRM projects on time and within budget
- The candidates should have demonstrated experience in leading complex initiatives involving platform upgrades
- The candidates should bring Agile experience and be skilled at navigating through Agile methodologies and processes
- The candidates should be an excellent communicator, with the ability to engage, influence, and inspire
- The candidates should always be questioning the status quo and looking for ways to work more effectively
- The candidates should have a learning mindset, a bias for action, a passion to innovate, and a willingness to try
- The candidates should be Agile and innovative individuals, who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving technology environment
- The candidates should be creative thinkers who take initiative and are capable of building programs that drive results for our customers
- The candidates should be problem solvers with the ability to analyze and prioritize to meet business objectives
- The candidates should be outcome-focused, critical thinkers with the ability to spearhead improvements across our business
- The candidates should be collaborative team players with influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
- The candidates should be inclusive leaders who build and develop teams that consistently deliver strong performance
Responsibilities:
- The candidate should be able to lead a team of business analysts and solution architects
- The candidate should be able to lead the delivery of CRM projects, including scoping, planning, implementation, and monitoring
- The candidate should be able to collaborate closely with cross-functional teams to define requirements and objectives
- The candidate should be able to conduct assessments of business needs and translate them into actionable deliverables
- The candidate should be able to provide technical leadership to various teams, business partners, vendors, and initiatives
- The candidate should be able to identify risks or issues that may impact delivery and proactively develop mitigation strategies
- The candidate should be able to utilize their Pega platform experience to effectively implement Pega-based CRM solutions
- The candidate should be able to collaborate with third parties to harness their expertise in implementing CRM solutions
- The candidate should be able to act as the point of contact with vendors, including dealing with SLA’s, financials, issues, and escalations
- The candidate should be able to participate in ongoing audits and assessments related to operational processes
- The candidate should be able to participate in contract management and vendor assessments
- The candidate should be able to identify opportunities to reduce complexity and improve overall systems and processes
- The candidate should be able to stay up to date with the latest CRM trends and technologies
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!