Application Support Analyst
Royal Bank of Canada (RBC), Department of Capital Markets based in Bedford, NS is inviting applications from suitable candidates for the position of Application Support Analyst. The Royal Bank of Canada (RBC) is specializing in investment banking and financial services and innovative solutions to clients worldwide. The department plays a crucial role in facilitating capital market transactions in achieving their financial objectives. RBC’s Department of Capital Markets contributes to the local economy and serves as a trusted partner for businesses and investors. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Royal Bank of Canada (RBC)
Department: Capital Markets
Position: Application Support Analyst
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Pay Type: Salaried
Employment Type: Regular Full Time
Job Category: Technology
Location: Bedford, NS, CA
Job Location: 90 WESTERN PKY:BEDFORD
Work hours/week: 37.5
Schedule: Part time
Requisition ID/Job ID: R-0000081043
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate
Experience: Candidates should have minimum 3+ years of experience as application support or production support
Other Requirements:
- The candidates should be flexible to work in rotation between 7 AM – 7 PM and provide weekend/end of day support as per business needs
- The candidates should have prior in-depth experience in implementing and supporting large-scale production systems, with skills in end of day monitoring, root cause analysis, and problem-solving
- The candidates should be able to analyze existing systems and collaborate with the Business/Development team for system improvement
- The candidates should have knowledge of ITRS Geneos, Job Scheduler (CTRL-M), and Windows OS
- The candidates should possess experience in Capital Markets or the Finance Industry
- The candidates should have knowledge of Murex, Commodities, and Futures Trading activities including Trade Flow/STP, PnL valuation/break, and Market Data Feeds, Additionally, familiarity with applications such as Openlink and XTP systems is highly desirable
- The candidates should have proficiency in Windows PowerShell Programming, Python Programming, and experience in supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
- The candidates should demonstrate an understanding of ITIL processes
- The candidates should have knowledge of DevOps and Cloud technologies
- The candidates should have prior experience leading a Global Support team with onsite-offshore experience
- The candidates should possess knowledge of Business Intelligence Reporting tools such as Tableau, among others
- The candidates should be proficient in application troubleshooting, utilizing automation tools, and managing computer operations, including Control-M Workload Automation
- The candidates should demonstrate excellent customer service skills, with the ability to manage deadlines and maintain attention to detail
- The candidates should have experience in enterprise application delivery and managing Information Technology (IT) infrastructure
- The candidates should excel in building interpersonal relationships and possess skills in IT automation and troubleshooting
- The candidates should be adept at organizing tasks and conducting root cause analysis (RCA) and investigations
- The candidates should possess strong problem-solving skills, particularly in root cause problem-solving
- The candidates should have experience with the ServiceNow platform and be capable of managing SLAs (Service Level Agreements) effectively
- The candidates should be familiar with Standard Operating Procedures (SOPs) and proficient in system and console operations
- The candidates should have experience with system applications and systems software
Responsibilities:
- The candidates should be able to provide the leadership necessary to drive change and successfully execute the organization’s strategy
- The candidates should be able to support applications and infrastructure, work with business users, manage change, handle incident and problem management, conduct audit and compliance reviews, monitor end-of-day batch processes, automate tasks, conduct Business Continuity Planning (BCP) testing, and plan and implement infrastructure
- The candidates should be able to work with Senior Management, front office business users, traders, quants, risk managers, product control, and other groups located in various geographic locations
- The candidates should be able to proactively identify operational risks and control deficiencies in the business, review and comply with firm policies applicable to business activities
- The candidates should be able to liaise with internal development teams and external vendors to resolve support issues, find root causes, document processes/steps, and implement steps to avoid the repeat of issues. They should demonstrate strong leadership of the team, quick coordination of resources to resolve IT production incidents, ensure logging of support incidents, hold Problem Review Meetings (PRMs), and track action items to closure
- The candidates should be able to provide regular updates and status to all stakeholders on open issues, ensure systems delivered to production environments meet enterprise quality requirements, and facilitate the rollout of software components in production
- The candidates should be able to proactively prepare for planned maintenance over weekends, Disaster Recovery (DR) exercises, and all major roll-outs, provide subject matter expertise and guidance to team members, and provide feedback to Senior Management to improve enterprise process improvements
- The candidates should be able to escalate operational risk loss events, control deficiencies, and risks that they identify to their line
Benefits:
- The candidate will have access to a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!