Client Service Representative
CIBC based in Whitehorse, YT is inviting applications from suitable candidates for the position of Client Service Representative. CIBC stands as a prominent Canadian financial institution, upholding a robust presence in the market. The company esteems its client-focused strategy and innovative financial services to improve user interactions. CIBC continues to be a reliable partner for both individuals and enterprises, fostering economic well-being and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative [Hourly]
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Whitehorse, YT, CA
Job Location: Whitehorse
Schedule: Part time
Weekly Hours: 30
Requisition ID/Job ID: 2407685
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be flexible to work banking center hours, which may include evenings and weekends, to help deliver a great client experience
- The candidates should be flexible to work at multiple banking centers within a reasonable travel distance to enhance client service and support
Other Requirements:
- The candidates should prioritize putting our clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do
- The candidates should be goal-oriented and motivated by accomplishing their goals, delivering their best to make a difference
- The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners. They should connect with others through respect and authenticity
- The candidates should have a love for learning, being passionate about growing their knowledge, and possessing a strong sense of curiosity
- The candidates should engage with their heart and mind, caring about people and respecting different perspectives. They should listen to and learn from the experiences of others
- The candidates should prioritize values, bringing their real selves to work, and living our values – trust, teamwork, and accountability
- The candidates should demonstrate expertise in banking, customer engagement, and customer service
Responsibilities:
- The candidates should be able to work as a member of the Personal and Business Banking Team in a fast-paced Banking Center, using their knowledge of financial services products to assist clients with their day-to-day banking needs
- The candidates should be able to serve as a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, being the first line of support as clients work towards their financial goals
- The candidates should be able to engage with clients to help them manage their accounts and products, focusing on the client experience and making interactions meaningful. They should connect clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to solve problems by listening, asking questions, and empathizing with the client’s perspective. They should act like an owner by taking accountability for client issues and know when to collaborate with others to create better solutions together
- The candidates should become technology experts and leverage their knowledge to introduce clients to mobile banking applications, helping them better manage their banking needs. They should share their expertise with clients to enhance their banking experience
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!