Client Solutions Manager
University of Toronto Dept of MedIT based in Toronto, ON is inviting applications from suitable candidates for the position of Client Solutions Manager. The University of Toronto’s Department of Medical Information Technology (MedIT) is at the forefront of healthcare technology innovation and support. Their expertise includes electronic medical records management, telemedicine solutions, and medical imaging systems. MedIT enhances the efficiency, accuracy, and accessibility of medical information, ultimately improving patient outcomes and advancing medical knowledge. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: University of Toronto
Department: MedIT
Division: Temerty Faculty of Medicine
Position: Client Solutions Manager
Position Number: 00056318
No of Vacancies: 1
Salary: $99,548.00 – $127,305.00 Annually
Appointment Type: Budget – Continuing
Employee Group: USW
Job Category: Administrative / Managerial
Recruiter: Sharon Hung
Location: 35 St George St, Toronto, ON M5S 1A4, Canada
Campus: St. George (Downtown Toronto)
Schedule: Full-Time
Requisition ID/Job ID: 37135
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have bachelor’s Degree or acceptable combination of equivalent experience
Experience: Candidates should have minimum five years of experience in a Client Solutions Manager or similar position, ideally in a higher education environment, specifically leading and managing projects that impact the faculty- or division-level
Other Requirements:
- The candidates should have demonstrated experience with analyzing client IT needs and gathering complex business requirements
- The candidates should have demonstrated experience with translating complex business requirements into detailed technical specifications
- The candidates should possess strong knowledge of best practices surrounding enterprise system improvements, requirements, and processes
- The candidates should have demonstrated experience in change management and solution delivery and implementation
- The candidates should have knowledge of operational and business processes within a higher education setting
- The candidates should have demonstrated experience with Microsoft technologies such as M365, O365, Azure, and others
- The candidates should have experience leading and planning end-to-end IT projects, including experience with developing project charters, scope, resources, schedules, timelines, and more
- The candidates should have experience training end-users on procedures and the use of supported IT systems
- The candidates should possess strong communication skills (both oral and written) to communicate effectively with both highly-technical and non-technical users
- The candidates should have strong interpersonal skills to effectively work with a wide range of faculty, staff, and students
- The candidates should exhibit excellent and documented analytical, organizational, and problem-solving skills
- The candidates should have the ability to work well as a team member in a multi-professional environment and as an individual contributor
- The candidates should demonstrate strong attention to detail and the ability to work with minimal supervision and to act on one’s own initiative
- The candidates should have certifications such as ITIL and PMP are preferred
- The candidates should have work experience in a university, government, or healthcare setting would be considered an asset
- The candidates should be articulate, a communicator, and a multi-tasker
- The candidates should be organized, a problem solver, resourceful, and a team player
Responsibilities:
- The candidates should be able to act as the point of contact between IT and all administrative departments within Temerty Medicine
- The candidates should be able to advise clients and technical subject matter experts on best practices for system improvements, requirements, and processes
- The candidates should be able to serve as the intermediary between IT and Business units
- The candidates should be able to gather and analyze business requirements/requests from administrative departments and translate them to IT specifications
- The candidates should be able to implement change management practices on solution delivery and implementation of new, innovative, technical solutions and workflows
- The candidates should be able to focus on relationship management and departmental success
- The candidates should be able to act as the intermediary and main point of contact between IT and departments to support client system requirements
- The candidates should be able to advise clients on the effectiveness and efficiency of their existing systems and develop technical solutions for system improvements
- The candidates should be able to gather, analyze, and document business requirements and technical needs from departments
- The candidates should be able to plan the implementation of new business system processes, including preparing required documents and writing complex specifications
- The candidates should be able to evaluate new technologies or new and modified business processes to determine enhancement requirements and recommend potential changes to system features
- The candidates should be able to support client business needs by analyzing, recommending, and designing technical solutions for highly complex IT problems
- The candidates should be able to act as a technical lead by leading and planning IT projects, including developing project charter, scope, resources, schedules, timelines, and more
- The candidates should be able to train end-users on procedures and the use of supported IT systems
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!