Customer Care Representative (On-Call)
Ontario Public Service, Ministry of Public and Business Service Delivery, division of the ServiceOntario-Retail Branch is hiring the position of Customer Care Representative (On-Call). If you are passionate to work in Government Sector in Ontario, then the Ministry of Public and Business Service Delivery can be a great choice. Government of Ontario, the Ministry of Public and Business Service Delivery provides its employees with vital documents and services provided by the Government of Ontario. We help employees get their licenses, license plates, health card, Ontario Photo Card, birth certificates, and other vital documents. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Ontario Public Service, Ministry of Public and Business Service Delivery
Position: Customer Care Representative (On-Call). Entry-level applicants may be hired at the Customer Service Representative 2 Training (CSR – 2T) level
No of Vacancies: To be determined
Salary: $26.75 to $31.03 Per Hour
*Indicates the salary listed as per the OPSEU Collective Agreement. This position is on-call and the hours of work can range from 0 to 36.25 hours per week. Starting salary for the CSR – 2T level: $25.10 per hour
Shift: To be determined
Employment Type: Full time
Location: 1 Temporary – Irregular On-Call, duration up to 12 months, 38 North St, Goderich, West Region, Criminal Record Check
Division: ServiceOntario-Retail Branch
Job Term: 1 Temporary contract/assignment up to 12 months with the possibility of extension
Compensation Group: Ontario Public Service Employees Union
Category: Customer and Client Services
Schedule: 3.7
Requirements:
Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualifications such as high school, a bachelor’s degree, a certificate, or a diploma
Experience: Candidates need experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment, have experience in handling cash, and operating cash registers and point-of-sale machines to process monetary transactions and also have experience using computers (i.e. Intranet, Internet, databases, and electronic manuals) to research, retrieve and summarize information
Other Requirements:
- The candidate should be able to provide fast, friendly, and easy access to Ontario government information and services – online, in person, and by phone
- The candidate should have a clear, concise oral communicator and can ask appropriate questions to better understand customer inquiries before responding also have written communication skills to prepare correspondence
- The candidate should have exceptional interpersonal skills to interact with the public and resolve customer complaints
- The candidate should have demonstrated analytical and problem-solving skills to probe for information, assess situations and determine the appropriate course of action also have skills to effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
- The candidate should have demonstrated judgment and tact when interacting with customers and also have flexibility and collaboration skills to effectively work in a team-driven environment and ensure that operational requirements are being met
- The candidate should be able to interact with other team members to discuss varying points of view, ideas, and opinions to help make decisions and also have the skills for planning and organization skills to organize and prioritize workloads while maintaining efficiency and accuracy
- The candidate should have the general knowledge of government services and programs at the municipal, provincial, and federal levels and also have the demonstrated ability to reference, research, and apply relevant legislation, regulations, and guidelines (e.g. where applicable, Freedom of Information and Privacy Act, Citizenship and Immigration Canada guidelines, etc.) in order to support the accurate completion of forms and transactions
- The candidate should be able to accurately calculate fees, collect money, balance floats, prepare deposits and reports and also have administrative skills and can accurately maintain filing systems
- The candidate should be proficient with word processing, spreadsheet, database, email, and internet applications
- The candidate should be able to provide the required security clearance and a criminal record check
Responsibilities:
- The candidate should be able to provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment and also provide interpretation of guidelines, directives and procedures
- The candidate should be able to provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration) and also provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
- The candidate should be able to process business and individual customer transactions accurately by determining eligibility and required documents, for multiple government programs and update electronic databases simultaneously and also collect and process payments, issue refunds, and reconcile payments with transactions
- The candidate should be able to maintain administrative files
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedures directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!