Customer Sales and Service Agent – Call Centre
Air Canada based in Toronto, ON is inviting applications from suitable candidates for the position of Customer Sales and Service Agent – Call Centre. Air Canada can be termed as Canada’s largest domestic and international airline that is serving more than 210 airports on six varied continents. Our company is among the 20 largest airlines in the world and serves more than 50 million customers each year. We are a company governed by an eleven-member Board of Directors committed to meeting high standards of corporate governance in all aspects of the Corporation’s affairs. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer’s Name: Air Canada
Position: Customer Sales and Service Agent – Call Centre
No of Vacancies: To be determined
Salary: $16.56 per hour
Employment Type: Full time
Location: Toronto, ON
Shift: To be determined
Requirements:
Languages: Candidates must have knowledge of the Bilingual Languages (English, French, Spanish, Korean, Japanese, Cantonese, or Mandarin)
Education: Candidates need standard educational qualification such as high school diploma or equivalent
Experience: Candidates need experience, the details are listed below
Other Requirements:
- The candidate should be up for a challenge and also should be able to love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role
- The candidate should be available to attend and successfully pass a ten (10) week full-time paid training program and also be available to work in shifts
- The candidate should be able to find creative solutions to complex customer situations and also be an effective multi-tasker who can work independently with a minimum of supervision
- The candidate should have a customer service experience within a Call Centre environment, have previous travel experience and also have working knowledge of computer applications and the internet
Responsibilities:
- The candidate should be able to work as our Contact Centre team and also be able to work as customer’s first point of contact
- The candidate should be able to provide exceptional customer service by answering every call promptly, courteously, and professionally
- The candidate should be a knowledgeable source of information regarding flights, fares, destinations, and special offers and also use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- The candidate should be able to ensure customer satisfaction by providing timely resolutions to customer inquiries
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!