Human resources associate

The City of Brampton’s Corporate Support Services department is inviting applications from suitable candidates for the position of Human resources associate. The City of Brampton’s Corporate Support Services department is the backbone of municipal functionality, providing essential administrative and operational support. It oversees a spectrum of functions, including human resources, finance, and information technology. It ensures the seamless operation of municipal services by implementing efficient administrative processes, managing resources effectively, and fostering a productive work environment across the region. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: City of Brampton
Department: Corporate Support Services
Position: Human resources associate
No of Vacancies: 1
Salary: $75358.00 – $94198.00 yearly
Employment Type: Full Time/Permanent
Job Type: Management and Administration
Job Industry: Government and Public Sector
Career Level: Entry Level
Location: 150 Central Park Dr #10, Brampton, ON L6T 1B4, Canada
Shift: 35 hour workweek
Job ID: 2023-8203
Posting Number: 105773


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Post-secondary degree or diploma in Human Resources, Business or equivalent in related field
Experience: Candidates should have 3-5 years’ experience in a Human Resources support role

Physical Requirements:

  • The candidates should have exposure to public administration and/or a unionized environment
  • The candidates should have organizational skills with attention to detail and the ability to manage conflicting priorities and timelines

Other Requirements:

  • The candidates should possess a comprehensive understanding of employment legislation, including ESA, OHRC, and OHSA
  • The candidates should possess superior interpersonal skills, including the ability to work effectively in a team environment
  • The candidates should have demonstrated experience in providing exemplary customer service and people management to handle inquiries and resolve issues, meeting corporate service standards
  • The candidates should possess demonstrated analytical skills for issue identification, problem-solving, and options identification
  • The candidates should have computer proficiency in Microsoft Office Suite and additional related software programs and databases
  • The candidates should demonstrate the ability to exercise significant discretion and sensitivity, along with using consultative and relationship-building skills with a diverse client group


  • The candidates should be able to research and respond to employee inquiries regarding HR matters and operating department initiatives and provide guidance and case administration support for the Integrated Claims Management Program
  • The candidates should be able to collaborate with core functional HR areas and payroll to resolve HR matters and able to work closely with Human Resources Business Partners to coordinate, research, and analyze matters relative to issues and initiatives in support of client priorities
  • The candidates should be able to conduct research, prepare recommendations, and provide specialized administrative support for Client Services project initiatives and operating department requests and able to provide technical and procedural advice in support of departmental initiatives, programs, processes, and policies as they relate to compliance, conformance, and procedural protocols
  • The candidates should be able to develop and recommend new tools, methods, and procedures for improving the quality and efficiency of Client Services practices and processes and able to research, develop, and maintain documents and resources on the employee Portal or Manager’s toolkit, and Client Services information, documentation, and templates
  • The candidates should be able to create HR reports, presentations, and documentation for the Client Services team and operating departments and able to build and maintain a relationship with cross-functional departments, teams, management, and external stakeholders to foster and support coordination of objectives while carrying out accountabilities
  • The candidates should be able to run automated processes for employee updates and provide backup to meet deadlines. Establish annual operational timelines for mass data changes, integration points, and required testing with Payroll. Prepare all training materials and deliver training corporately
  • The candidates should be able to assist the Business Partners with the investigation and resolution of employee relations matters. Respond to internal and external customer requests, issues, and inquiries regarding interpreting applicable policy/program or practice. Where necessary, act as a liaison for expediting first-line responses to employee-driven requests and inquiries that require escalation
  • The candidates should be able to report on customer service standards and develop team standards for optimal delivery standards. Maintain integrity and professionalism while communicating and promoting Client Services and HR initiatives
  • The candidates should be able to communicate well with a diverse range of people, including employees, union representatives, and management and able to research and assist with the preparation of policies, procedures, and confidential reports for senior management
  • The candidates should be able to prepare standard correspondence, reports, presentations, statistical reporting, data, and other relevant materials as required to meet established timelines and able to prepare and maintain various corporate-driven reports such as vacancy reports, attendance management reports, and related HR metrics. First point of contact for resolving employee-driven HR requests
  • The candidates should be able to maintain knowledge of and advise on the proper and consistent application of collective agreements, corporate policies and practices, legislation, regulations, and Standard Operating Procedures (SOPs)
  • The candidates should be able to conduct research and analysis using internal and external resources to gain insight into the current program/project, processes, and practices to assist management/team in ways to improve service solutions and support operational needs. Assist in special research projects
  • The candidates should be able to work well within diverse groups to support operational goals and objectives to improve efficiency, demonstrate corporate values at all times and able to participate as a member of cross-functional teams
  • The candidates should be able to provide support/backup. Maintain confidentiality based on the requirement to access, review, maintain, and distribute sensitive departmental and organizational communication, materials, and records
  • The candidates should be able to provide guidance and advice on the administration, interpretation, and application of corporate policies and procedures, collective agreements, employment-related legislation and able to independently respond to employee-driven requests and inquiries, engaging HR functional areas as appropriate, and referring more complex matters to the HRBPs
  • The candidates should be able to liaise with multiple levels within the corporation to assist in policy/procedural clarification and act as the first point of contact for employee issues and able to assess processes and make improvements so that exemplary customer service standards are maintained
  • The candidates should be able to administer the City’s Integrated Claims Management Program, professionally administering claims in the best interests of the City and its employees and also able to provide coordinated services, analysis, and research for Client Services project initiatives and operating department requests
  • The candidates should be able to assist Human Resources Business Partners to coordinate, investigate, resolve employee relation matters and client priorities, provide procedural guidance to HR Assistants and able to exercise judgment to resolve matters which may be political and sensitive in nature
  • The candidates should be able to partner with a dedicated client group, with mentor support from an HRBP or the Manager, to provide generalist Human Resources (HR) and employee relations guidance, advice, and strategic consultative services to ensure corporate consistency in the application of policies and practices, legislation, and collective agreement interpretation

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and reference number) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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