Municipal enforcement clerk
City of Waterloo is inviting applications from suitable candidates for the position of Municipal enforcement clerk. City of Waterloo is a vibrant municipal government known for delivering local services like recreation, parks, and urban planning. It supports economic development by assisting businesses with resources and site selection. It collaborates with the Region of Waterloo for broader services. Its market strength lies in technology, insurance, and education sectors. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Financial Advisor
Job Description:
Employer Name: City of Waterloo
Position: Municipal enforcement clerk
No of Vacancies: 1
Salary: $32.25 – $40.31 hourly
Employment Type: Temporary, Full Time
Employment Group: Staff Association
Location: Waterloo, ON, N2J 4P9, CA
Shift: 35 Hours/Week
Competition Number: 16987
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of post-secondary education in business administration and paralegal studies
Experience: Candidates should have a minimum of three years’ experience in a customer service or administrative office environment, preferably with municipal, legal, and licensing experience
Physical Requirements:
- The candidates should have the ability to interact with the public, elected officials, and other parties in a positive, professional, and confidential manner
- The candidates should demonstrate initiative and the ability to respond effectively and promptly to requests from members of the public
- The candidates should demonstrate the ability to work effectively in a team environment, effectively handle multiple tasks and changing priorities within a fast-paced environment
- The candidates should demonstrate a commitment to Reconciliation, Equity, Accessibility, Diversity, and Inclusion
- The candidates should have a passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
Other Requirements:
- The candidates should have a related field with equivalent combinations of education and experience
- The candidates should have knowledge of City by-laws, excellent written and verbal communication skills
- The candidates should be proficient in Microsoft Office (Word, Excel, PowerPoint); previous experience with the AMANDA system, show a strong commitment to delivering quality customer service
Responsibilities:
- The candidates should be able to provide excellent front-line customer service via telephone, e-mail, and front counter by promptly responding to inquiries and complaints and recording interactions in the AMANDA database
- The candidates should be able to provide information to the public on City of Waterloo regulatory by-laws and promote compliance with municipal regulations
- The candidates should be able to provide investigating officers with complaint information and assistance as required to support enforcement activities
- The candidates should be able to process and administer parking tickets, issue reminder notices to registered vehicle owners, and manage outstanding parking ticket records
- The candidates should be able to complete screenings and assist with hearings under the Administrative Monetary Penalties (AMP) program
- The candidates should be able to process, administer, and approve license applications and payments, and accurately record all transactions in the database
- The candidates should be able to process, administer, and approve sign permit applications and payments while maintaining accurate database records
- The candidates should be able to provide administrative support to the division, including minute taking, maintaining web pages, compiling statistics, maintaining automated telephone lines, ordering office supplies and uniforms, preparing documentation and mailings, and assisting with ads and educational materials
- The candidates should be able to assist in planning and organizing meetings for staff, committee members, and public meetings
- The candidates should be able to complete Freedom of Information (FOI) requests and searches as received, ensuring compliance with legislation, perform other duties as assigned to support divisional operations
Benefits:
- The candidates will get health, safety and wellness, Benefit Pension Plan
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and competition number) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!