Municipal enforcement clerk
City of Waterloo is inviting applications from suitable candidates for the position of Municipal enforcement clerk. City of Waterloo is a dynamic urban center known for its innovation and tech-driven economy. It offers a range of municipal services, including public safety, waste management, and transit. Its collaborative approach fosters a high quality of life while driving economic growth through technology and education. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: City of Waterloo
Position: Municipal enforcement clerk
No of Vacancies: 1
Salary: $32.25 – $40.31 hourly
Employment Type: Temporary/Full Time
Employment Group: Staff Association
Location: Waterloo, ON, N2J 4P9, CA
Shift: 35 hours / week
Competition Number: 16987
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of post-secondary education in business administration and paralegal studies
Experience: Candidates should have a minimum of three years’ experience in a customer service or administrative office environment with municipal, legal, and licensing experience
Physical Requirements:
- The candidates should demonstrate initiative and the ability to respond effectively and promptly to requests from members of the public
- The candidates should possess excellent written and verbal communication skills, demonstrate the ability to work effectively in a team environment
- The candidates should have the ability to effectively handle multiple tasks and changing priorities within a fast-paced environment
Other Requirements:
- The candidates should have a related field, with Equivalent combinations of education and experience
- The candidates should have the ability to interact with the public, elected officials, and other parties in a positive, professional, and confidential manner
- The candidates should have knowledge of City by-laws, be proficient in Microsoft Office (Word, Excel, PowerPoint); previous experience with the AMANDA system
- The candidates should have a passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
- The candidates should have a strong commitment to delivering quality customer service, demonstrate commitment to Reconciliation, Equity, Accessibility, Diversity, and Inclusion
Responsibilities:
- The candidates should be able to provide excellent front-line customer service via telephone, e-mail, and front counter by promptly responding to inquiries and complaints, recording details in the AMANDA database
- The candidates should be able to provide information to the public on City of Waterloo regulatory by-laws and promote compliance with these regulations
- The candidates should be able to provide investigating officers with complaint information and assistance, process and administer parking tickets and forward reminder notices to registered owners of vehicles with outstanding parking tickets
- The candidates should be able to complete screenings and assist with hearings under the Administrative Monetary Penalties program, process, administer, and approve license applications and payments, recording details in the database
- The candidates should be able to process, administer, and approve sign permit applications and payments, recording information in the database
- The candidates should be able to provide administrative support to the division, including minute-taking, maintaining web pages, compiling statistics, managing the automated telephone line, ordering office supplies and uniforms, preparing documentation and mailings, and assisting in the preparation of ads and educational materials
- The candidates should be able to assist in planning and organizing meetings for staff, committee members, and public meetings, complete Freedom of Information requests and searches as received and perform other duties
Benefits:
- The candidates will get inclusivity, health, safety and wellness
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and competition number) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!