Overnight Associate
Bank Of Montreal (BMO) based in Virtual, QC is inviting applications from suitable candidates for the position of Overnight Associate. The Bank of Montreal (BMO) represents one of Canada’s oldest and most distinguished financial institutions, playing an essential role in the nation’s economic advancement. BMO delivers personal and commercial banking amenities alongside wealth management. BMO remains a reliable financial ally for individuals, enterprises, and establishments. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Bank Of Montreal (BMO)
Position: Overnight Associate, Bilingual (French and English) Everyday banking or Credit Cards – WFH
No of Vacancies: 1
Salary: Salary is not mentioned, $30.00-$35.00 hourly estimated salary
Employment Type: Full time
Location: 119 Rue Saint-Jacques, Montréal, QC H2Y 1L6, Canada
Job Location: VIRTUAL61 – HomeRes – QC – BMO
Working Hours: 37.5 hours per week
Schedule: Full time
Shift: 11:00PM and 7:00AM (EST) on Sunday to Saturday
Requisition ID/Job ID: R230020274
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should have post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Experience: Candidates should have Typically between 2 – 3 years of relevant experience
Other Requirements:
- The candidates should be knowledgeable about BMO credit card products, understanding their features and benefits
- The candidates should be term investment qualified, possessing the necessary qualifications and certifications
- The candidates should have specialized knowledge relevant to the position
- The candidates should demonstrate good verbal and written communication skills
- The candidates should exhibit good organizational skills, effectively managing tasks and priorities
- The candidates should possess good collaboration and team skills, able to work effectively with others towards common goals
- The candidates should demonstrate good analytical and problem-solving skills, capable of identifying and resolving issues efficiently
Responsibilities:
- The candidates should be able to understand customer needs and provide business banking sales and service to BMO customers or prospects
- The candidates should be able to advise customers on business banking strategies and products (including credit cards) that meet their objectives
- The candidates should be able to fulfill sales and service activities for the customer in accordance with approved procedures
- The candidates should be able to identify and make referrals to other business groups as needed
- The candidates should be able to handle customer inquiries in an informed, professional, and efficient manner
- The candidates should be able to probe to understand customer needs and provide advice related to business banking and credit card strategies that meet their objectives
- The candidates should be able to manage all transactional outcomes of customer calls or defer to appropriate internal business groups
- The candidates should be able to escalate complex or unresolved customer situations to the appropriate BMO colleague as required
- The candidates should be able to perform any required activities after completed calls to ensure customer’s requests are accurately processed
- The candidates should be able to maintain current knowledge of business banking and credit card industries, practices, and trends and integrate into customer conversations in a professional manner
- The candidates should be able to integrate marketing promotions and programs into customer conversations where appropriate
- The candidates should be able to maintain the confidentiality of customer and Bank information
- The candidates should be able to identify and report suspicious patterns of activity suspected to be related to money laundering
- The candidates should be able to adhere to regulatory and compliance requirements appropriate for the jurisdiction
- The candidates should be able to provide subject matter expertise relating to product knowledge
- The candidates should be able to complete complex and diverse tasks within given rules/limits and may include handling escalations from other employees
- The candidates should be able to analyze issues and determine next steps
- The candidates should be able to work or accountabilities
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!