Temporary Client Services Representative

TELUS International based in Alberta, British Columbia, or Ontario is inviting applications from suitable candidates for the position of Temporary Client Services Representative. TELUS International is a leading company in the customer experience and digital solutions arena. TELUS International helps businesses across various industries enhance their customer satisfaction and operational efficiency. Their multilingual and highly skilled workforce, combined with cutting-edge technology, positions them as a preferred partner for businesses seeking to thrive in the digital age. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: TELUS International
Position: Temporary Client Services Representative
No of Vacancies: 3
Salary: $41,008.50 ($21.03 CAD p/h)
Employment Type:
Ref Number:Req_00112089
Work Style: Remote
Location: Alberta, British Columbia, or Ontario

Physical Requirements:

• The candidates should be able to deliver the brand promise every day
• The candidates should be very customer service-focused and able to interact with customers in a friendly and polite manner
• The candidates should be passionate about customer service and be advocates for our customers, showcasing empathy and understanding of stressful situations
• The candidates should have a strong ability to analyze data, make difficult decisions, and solve complex problems

Other Requirements:

• The candidates should have 2+ years of interactive customer service experience providing customer issue resolution
• The candidates should possess strong computer navigation skills with the ability to use multiple platforms simultaneously
• The candidates should have a minimum typing speed of 30 WPM with excellent spelling and grammar
• The candidates should possess strong critical thinking skills with the ability to ask investigative questions and conduct further research when warranted
• The candidates should be effective team players who can also work independently
• The candidates should be comfortable working in a fast-paced environment and able to adapt to change efficiently
• The candidates should have a proven ability to deal with problems and solve them effectively
• The candidates should have excellent written and spoken communication skills.
• The candidates should have robust multitasking skills (e.g., able to log calls, navigate multiple systems, and interact with the customer simultaneously)
• The candidates should have a professional phone demeanor
• The candidates should have a dedicated, private home workspace free of distractions and interruptions
• The candidates should have established home internet connectivity with a minimum internet download speed of 15 mbps and upload speed of 10 mbps
• The candidates should understand their own network environment at home
• The candidates should have the ability to troubleshoot their own devices and connectivity

Responsibilities:

• The candidates should be able to answer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems, and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options
• The candidates should be able to utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure
• The candidates should be able to tactically support member relationships by providing further insights into specific offerings as it relates to the client’s products and services
• The candidates should be able to complete after-call support functions, which include the processing of forms and applications, call disposition, and resolution reports/logs, as well as required clerical processes and interfacing with other departments
• The candidates should be able to identify customer trends and escalate them to the appropriate channels per client and company policies
• The candidates should be able to provide one-call resolutions to customer situations in the attempt to prevent repeat calls

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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