Virtual Tesla Advisor
Tesla based in Montreal, Quebec is inviting applications from suitable candidates for the position of Virtual Tesla Advisor. Tesla is the pioneering force in the world of electric vehicles. Tesla offers a wide range of electric vehicles that combine elegance, performance, and environmental consciousness. From the sleek Model S to the versatile Model X and the affordable Model 3, Tesla is committed to accelerating the world’s transition to sustainable transportation. Tesla is an equal opportunity / affirmative action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Tesla
Position: Virtual Tesla Advisor
No of Vacancies: 4
Salary: Salary is not mentioned, $25.00 – $27.00 hourly estimated salary
Employment Type: Full-time
Location: Montreal, Quebec
Job Category: Sales & Customer Support
Req. ID: 198880
Requirements:
Languages: The candidates should be bilingual (French and English) or trilingual (French, English, and Spanish)
Education: The candidates should have 1 to 3 years of experience in internal sales or preferably a bachelor’s degree
Experience: Candidates should have minimum 5 years’ experience in shipping/receiving & Logistics
Other Requirements:
- The candidates should have exceptional customer service skills
- The candidates should have the ability to prioritize and multitask
- The candidates should have the ability to follow oral and written instructions with attention to detail
- The candidates should have the ability to establish and maintain positive and cooperative working relationships
- The candidates should be able to work in a team and achieve common goals
- The candidates should provide proof of exceptional capability
- The candidates should have strong relationship management skills and the ability to explain complex technical concepts
- The candidates should have a proven track record of achieving or exceeding goals.
- The candidates should have a positive and energetic phone presence, excellent listening skills, strong writing abilities, and good grammar knowledge
- The candidates should be proficient in standard productivity tools of the company (email, voicemail, MS Office, internet browsing, customer relationship management applications)
- The candidates should be energetic, highly organized, and hardworking. They must also have a passion for sustainable energy and the ability to create exceptional client experiences
Responsibilities:
- The candidates should be able to handle incoming and outgoing phone calls to interact with customers, including but not limited to phone, chat/SMS, and email, regarding sales, service, and Tesla delivery
- The candidates should be able to review and assess customer concerns, escalation follow-ups, pre-delivery/order feedback, and post-delivery/order feedback
- The candidates should be able to use a consultative approach to influence customer purchases while adhering to Tesla’s mission, business model, and brand
- The candidates should be able to provide exceptional daily experiences to our customers
- The candidates should be able to accurately document data, concerns, and relevant information using various tools
- The candidates should be able to establish and maintain customer relationships from the initial interaction throughout the customer journey
- The candidates should be able to develop and maintain a sales pipeline, achieving personal and team monthly goals with field teams
- The candidates should be able to seek ways to collaborate with colleagues, communicating opportunities to collectively enhance performance with business partners and field teams
- The candidates should be able to follow a structured approach to customer problem-solving and adhere to strict expectations of performance, adherence, and punctuality to protect the customer experience and organizational interests
- The candidates should be able to read, analyze, follow processes, and exercise judgment when necessary
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!