Client Service Representative
CIBC based in Port Alberni, BC is inviting applications from suitable candidates for the position of Client Service Representative. CIBC holds a distinguished position as a significant Canadian financial institution, maintaining a robust presence in the market. It provides a diverse range of financial options, including mortgages and various investment alternatives. The organization places significant emphasis on its client-centric approach and inventive banking solutions. CIBC continues to be a reliable collaborator for both individuals and businesses, fostering financial prosperity and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $16.00-$25.00 hourly estimated salary
Employment Type: Regular
Location: Port Alberni, BC, CA
Job Location: Port Alberni-3555 Johnston Rd
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2401856
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate
Experience: Candidates should have customer experience (CX), aiming to enhance and optimize the overall satisfaction of clients
Physical Requirements:
- The candidates should be flexible to work banking center hours, which may include evenings and weekends, to help deliver a great client experience
- The candidates should be able to work at multiple banking centers within a reasonable travel distance, showcasing adaptability and commitment to providing excellent client service
Other Requirements:
- The candidate should prioritize putting clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do
- The candidate should be goal-oriented, finding motivation in accomplishing goals and delivering the best to make a meaningful difference
- The candidate should demonstrate a passion for people, seeking meaning in relationships, and building a diverse network of partners. Connecting with others through respect and authenticity is essential
- The candidate should exhibit a love for learning, displaying a passion for growing knowledge and maintaining a strong sense of curiosity
- The candidate should engage with both heart and mind, caring about people, respecting different perspectives, and actively listening and learning from others’ experiences
- The candidate should value and uphold trust, teamwork, and accountability, bringing their authentic self to work
- The candidate should excel in client issue resolution, ensuring effective solutions to clients’ concerns
- The candidate should possess strong skills in client relationship management, fostering positive and enduring connections with clients
- The candidate should demonstrate digital literacy, staying adept in technological advancements and their applications in financial services
- The candidate should exhibit empathy, understanding and resonating with clients’ needs and concerns
- The candidate should have a solid background in financial services, showcasing expertise in the industry
- The candidate should excel in interpersonal communication, ensuring clear and effective communication with clients and colleagues
- The candidate should adhere to standards compliance, following regulations and guidelines within the financial services sector
- The candidate should be proficient in transaction services, facilitating smooth and secure financial transactions
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center, utilizing their knowledge of financial services products to assist clients with their day-to-day banking needs
- The candidates should be able to, be the first line of support for clients working towards their financial goals, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members
- The candidates should be able to help clients manage their accounts and products, focusing on the client experience and making interactions meaningful. They should strive to connect clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to demonstrate problem-solving skills by actively listening, asking questions, and putting themselves in the client’s shoes. They should act like an owner, taking accountability for client issues, and knowing when to lean on others to create a better solution together
- The candidates should be able to become technology experts and share their knowledge by introducing clients to CIBC’s mobile banking applications. They should assist clients in better managing their banking needs, showcasing proficiency in leveraging technology for enhanced client service
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!