Client Service Representative
CIBC based in Prince George, BC is inviting applications from suitable candidates for the position of Client Service Representative. CIBC occupies a distinguished status as a significant Canadian financial entity, sustaining a sturdy presence in the market. It delivers a wide array of financial choices, encompassing mortgages and various investment options. CIBC remains a trustworthy collaborator for both individuals and businesses, nurturing financial prosperity and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $16.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Prince George, BC, CA
Job Location: Prince George-Pine Centre
Schedule: Part time
Weekly Hours: 15
Requisition ID/Job ID: 2406243
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be able to accommodate flexible working hours, including evenings and weekends, to meet the demands of the banking center
- The candidates should be able to work at multiple banking centers within a reasonable travel distance to ensure exceptional client service delivery
Other Requirements:
- The candidates should put our clients first
- The candidates should engage with purpose to find the right solutions
- The candidates should go the extra mile because it’s the right thing to do
- The candidates should be goal-oriented and motivated by accomplishing their goals and delivering their best to make a difference
- The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners
- The candidates should connect with others through respect and authenticity
- The candidates should love to learn, be passionate about growing their knowledge, and have a strong sense of curiosity
- The candidates should engage with their heart and mind, caring about people and respecting different perspectives
- The candidates should listen to and learn from the experiences of others
- The candidates should value trust, teamwork, and accountability, bringing their real selves to work and living our values
- The candidates should have skills in client issue resolution and client relationship management
- The candidates should possess knowledge in customer experience (CX) and digital literacy
- The candidates should demonstrate empathy and understanding in handling client interactions
- The candidates should have expertise in financial products and interpersonal communication
- The candidates should adhere to standards compliance and have experience in transaction services
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center as a member of the Personal and Business Banking Team
- The candidates should be able to utilize their knowledge of financial services products to assist clients with their day-to-day banking needs
- The candidates should be able to serve as Client Service Representatives, responding to inquiries, facilitating transactions, and proactively guiding clients to the appropriate team members
- The candidates should be able to provide first-line support to clients as they pursue their financial objectives
- The candidates should be able to engage with clients, assisting them in managing their accounts and products while prioritizing a positive client experience
- The candidates should be able to connect clients with appropriate CIBC team members to support them in achieving their goals
- The candidates should be able to demonstrate problem-solving skills by actively listening to clients, asking pertinent questions, and empathizing with their perspective
- The candidates should be able to take ownership of client issues and collaborate with others to find effective solutions
- The candidates should be able to develop expertise in technology and educate clients on mobile banking applications to enhance their banking experience
- The candidates should be able to effectively leverage technology to facilitate client interactions and improve banking processes
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!