Client services manager
Government of Newfoundland and Labrador’s Department of Immigration, Population Growth and Skills based in Windsor, NL is inviting applications from suitable candidates for the position of Client services manager. Government of Newfoundland and Labrador’s Department of Immigration, Population Growth and Skills focuses on addressing labor shortages and fostering population growth. It offers immigration programs, skill development resources, and workforce integration initiatives. It strengthens Newfoundland and Labrador’s competitiveness in the global market. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Government of Newfoundland and Labrador
Department: Department of Immigration, Population Growth and Skills
Division: Regional Services
Position: Client services manager
No of Vacancies: 1
Salary: $69338.00 – $90139.00 yearly
Employment Type: Temporary
Position Group:Â NAPE – General Service
Location: Grand Falls – Windsor, NL, CA
Shift: 35 hours per week
Competition Number:Â IPGS.24.25.1117
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completed a degree in Business or a related social sciences field
Experience: Candidates should have client service experience
Physical Requirements:
- The candidates should have the ability to effectively exchange information and possess the ability to lead others
- The candidates should have the ability to think critically and manage time and tasks effectively
- The candidates should have the ability to conduct service delivery improvement initiatives using principles of project management and change management
- The candidates should acknowledge the requirement for occasional day travel and acknowledge the requirement for occasional overnight travel
- The candidates should acknowledge the requirements for access to private transportation
Other Requirements:
- The candidates should have experience in managing resources, including human resources, financial, and information management
- The candidates should have experience in service delivery improvement, project management, and change management
- The candidates should have experience interpreting policies and procedures and knowledge of client service delivery best practices and knowledge of employment programs
- The candidates should have knowledge of human resources, financial, and information management practices and policies
- The candidates should be skilled in relationship building, demonstrate initiative and provide a recent and satisfactory Certificate of Conduct from the local police
Responsibilities:
- The candidates should be able to implement, manage, and evaluate the frontline delivery of employment and training programs and services, reporting to the Regional Manager
- The candidates should be able to provide management and support to staff, including developing skills, setting expectations, managing performance, and resolving employee relations matters
- The candidates should be able to lead the vision of client-focused service and continuous improvement, fostering a team-focused approach to service delivery and problem solving
- The candidates should be able to collaborate with other service providers and build relationships with community partners and approve financial contracts and various expense claims
- The candidates should be able to evaluate business processes and implement changes and perform audit compliance monitoring activities
- The candidates should be able to work with departmental colleagues to coordinate and integrate program areas and perform other related duties
Benefits:
- The candidates will get pay, pensions, occupational health and safety, Government policies, standards of conduct, learning and development opportunities
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and competition number) through the below-mentioned details.