Customer Experience Lead
Scotiabank based in Picture Butte, AB is inviting applications from suitable candidates for the position of Customer Experience Lead. Scotiabank is recognized as a premier financial institution with a worldwide presence, providing an extensive array of financial products such as banking, investment, and insurance solutions. Scotiabank’s establishment in Alexandria underscores its dedication to local communities, aiding in economic development and financial well-being. Scotiabank remains instrumental in shaping the financial landscape and empowering individuals and businesses alike. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Scotiabank
Position: Customer Experience Lead
No of Vacancies: 1
Salary: Salary is not mentioned, $25.00-$30.00 hourly estimated salary
Employment Type: Full Time
Location: Picture Butte, AB, CA
Schedule: Full Time
Requisition ID/Job ID: 191182
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have previous banking experience as a strong asset
Physical Requirements:
- The candidates should be available to work a flexible schedule
Other Requirements:
- The candidates should demonstrate excellent leadership skills and the ability to coach and develop their team
- The candidates should possess strong customer service skills
- The candidates should have previous experience managing a team of employees, including coaching, leading, and scheduling the team to be a strong asset
- The candidates should have excellent communication skills
- The candidates should have strong technical skills and be able to promote and demonstrate the use of digital/self-service banking options
Responsibilities:
- The candidates should be able to oversee our high-performing Retail Service teams as Customer Experience Leads
- The candidates should be able to prioritize putting customers first and helping them achieve their financial goals at Scotiabank
- The candidates should be able to lead and support our Customer Experience Associates while championing Scotiabank’s core values and culture
- The candidates should be able to lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
- The candidates should be able to build strong customer relationships and deliver excellent customer service
- The candidates should be able to act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- The candidates should be able to contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
- The candidates should be able to act as a change management lead by assisting with the implementation of new policies and procedures
Benefits:
- The candidates will have opportunities for professional development
- The candidates will be rewarded for high-performance
- The candidates will be supported by leadership through meaningful development
- The candidates will receive internal training to support their growth and development
- The candidates will receive a competitive compensation and benefits package
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.