Customer Service Agent

Navblue Inc based in Waterloo, ON is inviting applications from suitable candidates for the position of Customer Service Agent (with some duties as an analyst, systems technical support). Navblue Inc can be said as a leading services company, wholly owned by Airbus, dedicated to Flight Operations and Air Traffic Management solutions and services for airlines, airports, and Air Navigation Service Providers (ANSPs). Our company is known to combine aircraft manufacturer expertise, flight operations know-how and agile development to enhance operational efficiency, optimize resources and increase productivity for safe and sustainable aviation. Our team is known to deliver a reliable, optimum and customized user experience to more than 500 customers worldwide.
The candidates who will get selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Navblue Inc
Position: Customer Service Agent
No of Vacancies: 1
Salary: $45,000 to $60,000 annually for 38 hours per week
Employment Type: Full time
Location: Waterloo, ON
Shifts: Day, Weekend
Work Setting: Urban area, Relocation costs not covered by employer, Willing to relocate, Private sector


Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as a secondary (high) school graduation certificate
Experience: Candidates need an experience of 3-5 years
Computer and Technology Knowledge: Internet
Type of Industry Experience: Aviation and Aerospace industry
Area of Specialization: Troubleshooting

Physical Requirements:

  • The candidate should be able to pay attention to detail
  • The candidate should be able to work in a fast-paced environment
  • The candidate should be able to walk for longer period

Other Requirements:

  • The candidate should be able to work in a punctual way
  • The candidate should be able to work with being focused on the client
  • The candidate should have an effective interpersonal skills
  • The candidate should have an excellent oral communication skills
  • The candidate should have an excellent written communication skills
  • The candidate should be able to work in a flexible environment
  • The candidate should be able to work in an organized way
  • The candidate should be someone who can be relied on
  • The candidate should be a team player


  • The candidate should be able to address customers’ complaints or concerns
  • The candidate should be able to answer inquiries and provide information to customers
  • The candidate should be able to receive and log complaints
  • The candidate should be able to provide customer service


  • The employees get health benefits such as Dental plan, Disability benefits, Health care plan, Paramedical services coverage and Vision care benefits
  • The employees get financial benefits such as Stocks/shares
  • The employees get long-term benefits such as Group insurance benefits, Life insurance, Long-term care insurance, Maternity and parental benefits, Other benefits and Registered retirement savings plan (RRSP)
  • The employees get other benefits such as Free parking available, Learning/training paid by employer, Paid time off (volunteering or personal days), Team building opportunities, Parking available and Travel insurance

Screening Questions:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email or mail (along with your resume and cover letter) through below mentioned details.

By Email

By mail
295 Hagey Boulevard suite 200
Waterloo, ON
N2L 6R5




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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