Customer service agent
APS Metal Industries based in Pickering, ON is inviting applications from suitable candidates for the position of Customer service agent. APS Metal Industries is a leading provider of custom metal fabrication solutions for diverse industries. With state-of-the-art facilities and a team of skilled craftsmen, they offer a comprehensive range of services including precision cutting, welding, and finishing. APS Metal Industries prides itself on delivering high-quality products that meet the exact specifications and requirements of their clients. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: APS Metal Industries
Position: Customer service agent
No of Vacancies: 1
Salary: $21.00 to $27.00 hourly (To be negotiated) for 40 hours per week
Employment Type: Permanent employment Full time
Location: Pickering, ON
Shifts: Morning
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: Candidates should have experience of 2 to less than 3 years
Area of specialization: Accounting, accounting and financial services
Type of industry experience: Metal fabrication
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, Quick Books, spreadsheet, and electronic mail
Physical Requirements:
- The candidates should have a keen attention to detail and be capable of meeting tight deadlines
- The candidates should be able to thrive in a fast-paced environment and work effectively under pressure
Other Requirements:
- The candidates should demonstrate punctuality in their work habits and be reliable in meeting deadlines and commitments
- The candidates should be focused on client satisfaction and possess efficient interpersonal skills, excellent oral and written communication abilities, and good judgment in decision-making
- The candidates should exhibit flexibility in their approach to work, be organized in their work habits, and show initiative in their tasks and responsibilities
- The candidates should be team players, able to collaborate effectively with colleagues, and have the ability to multitask effectively while upholding honesty, integrity, and dependability in their work performance
- The candidates should be quick learners, able to adapt to new tasks and situations efficiently
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to answer written and oral inquiries promptly and accurately, address customers’ complaints or concerns effectively to ensure satisfaction, and explain the type and cost of services offered to help customers make informed decisions
- The candidates should be able to maintain records and statistics accurately for organizational and analytical purposes, perform general office duties efficiently to support daily operations, and receive and log complaints systematically to track and resolve issues
- The candidates should be able to explain procedures, risks, and benefits to clients thoroughly to ensure their understanding, consult with clients after a sale to provide ongoing support and ensure satisfaction, and answer clients’ inquiries and provide information to assist them effectively
- The candidates should be able to prepare journal entries accurately for financial documentation, perform data entry efficiently and accurately, and keep financial records and establish, maintain, and balance various accounts using manual and computerized bookkeeping systems
Benefits:
- The candidates will get dental plan, disability benefits, health care plan, vision care benefits, and group insurance benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
wilsonw@apsmetalindustries.com
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!