Customer Service Representative

Bank Of Montreal (BMO) based in Pickering, ON is inviting applications from suitable candidates for the position of Customer Service Representative. The Bank of Montreal (BMO), as one of Canada’s oldest and most distinguished financial institutions, plays a pivotal role in the country’s economic development. BMO offers a range of personal and commercial banking services along with wealth management. It remains a trusted financial partner for individuals, businesses, and institutions. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Bank Of Montreal (BMO)
Position: Customer Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $16.00-$29.00 hourly estimated salary
Employment Type: Part time
Location: Pickering, ON L1V 1A9, Canada
Job Location: 1360 Kingston Rd, Unit 15
Schedule: Part time
Requisition ID/Job ID: R230019208

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have post-secondary degree or certification in related field of study is desirable
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

The candidate should be able to work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts

Other Requirements:

The candidates should have high-level knowledge of personal, commercial, and partner offers, and understand how each can best serve customers’ individual needs
The candidates should be confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
The candidates should be highly skilled at helping individuals who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits
The candidates should project a professional presence
The candidates should possess basic knowledge of specialized sales and business banking solutions to refer to specialists
The candidates should have a passionate commitment to helping customers
The candidates should focus on delivering a personal experience to customers
The candidates should be resourceful self-starters with the courage and confidence to approach customers
The candidates should be ready to collaborate and work in different capacities as part of a team
The candidates should have strong interpersonal skills, including the ability to build rapport and connections with customers
The candidates should have an aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
The candidates should have basic knowledge learned on the job
The candidates should have basic verbal and written communication skills in a business environment
The candidates should have basic organizational skills in a business environment
The candidates should have basic collaboration and team skills in a business environment

Responsibilities:

The candidate should be able to identify customer needs and initiate referrals to BMO colleagues
The candidate should be able to support customer requests for banking services, including handling transactions and supporting customers who walk into the branch
The candidate should be able to welcome customers warmly and meet their banking service and transactional needs with seamless execution
The candidate should be able to offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO
The candidate should be able to review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
The candidate should be able to contribute to meeting branch business results and the customer experience
The candidate should be able to support operational activities, such as inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities
The candidate should be able to manage, load, and reconcile cash transactions between treasury and various branch units (e.g., CRU)
The candidate should be able to execute routine tasks (e.g., service requests, transactions, queries, etc.) within relevant service level agreements
The candidate should be able to act as a key member of a collaborative and versatile branch and market team
The candidate should be able to probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice
The candidate should be able to organize work information to ensure accuracy and completeness
The candidate should be able to take the initiative to find creative approaches that make each customer’s experience feel personal
The candidate should be able to look for ways to contribute to the ongoing improvement of the overall branch customer experience
The candidate should be able to contribute to business results and the overall experience delivered in the branch
The candidate should be able to follow through on risk and compliance processes and policies to ensure safeguarding customers’ assets, maintaining their privacy, and acting in their best interest
The candidate should be able to keep current with the wider financial services marketplace, the legal and regulatory environment, and uphold the highest ethical requirements of the industry
The candidate should be able to maintain current knowledge of personal banking products, practices, and trends and integrate them into customer conversations
The candidate should be able to identify and report suspicious patterns of activity suspected to be related to money laundering
The candidate should be able to comply with legal and regulatory requirements for the jurisdiction
The candidate should be able to protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements
The candidate should be able to complete standardized tasks under supervision
The candidate should be able to perform initial problem-solving within given rules/limits and escalate when required
The candidate should be able to work or accountabilities may be assigned as needed

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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