Customer Service Representative
Canadian Tire Services Limited based in Welland, ON is inviting applications from suitable candidates for the position of Customer Service Representative. Canadian Tire Services Limited, a subsidiary of the iconic Canadian Tire Corporation, specializes in providing essential automotive services. With a focus on vehicle maintenance and repair, the company ensures top-notch service quality through its network of automotive centers. From tire installations to routine inspections and repairs, Canadian Tire Services Limited is a trusted partner for Canadian drivers. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canadian Tire Services Limited
Position: Customer Service Representative
No of Vacancies: 2
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full time
Location: Welland, ON
Job requisition id: JR100643
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have High school diploma or equivalent
Experience: Candidates should have Previous experience in customer service or a related field can be beneficial
Physical Requirements:
- The candidates should possess analytical ability to assess and resolve customer problems
- The candidates should demonstrate effective decision-making for prompt issue resolution
Other Requirements:
- The candidates should have a strong customer service orientation
- The candidates should demonstrate patience, empathy, and professionalism in handling customer issues
Responsibilities:
Digital Channel Customer Service Representative:
- The candidates should be able to support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life, and National Sports
- The candidates should be able to support our mobile applications and emerging payments
- The candidates should be able to communicate with customers over the phone, email, and chat
Roadside Assistance Representative:
- The candidates should be able to respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services, and Drivers Academy customers, such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrollment, etc.
Corporate Customer Service Representatives:
- The candidates should be able to address inbound calls from retail customers, as well as any affiliated programs, and store staff regarding a wide range of issues, questions, concerns, complaints, policies, and advice
- The candidates should be able to cross-sell, up-sell, close online sales orders, and resolve issues, in an effort to drive customer satisfaction and loyalty
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!