Customer Service Agent – Cargo

Air Canada based in Moncton, NB is inviting applications from suitable candidates for the position of Customer Service Agent – Cargo. Air Canada, the flagship carrier of Canada, stands as a prominent global airline renowned for its extensive network and commitment to passenger experience. With a fleet of modern aircraft, Air Canada connects travelers to destinations worldwide, offering a range of services from premium cabins to budget-friendly options. The airline’s dedication to safety, innovation, and sustainability is reflected in its continuous fleet modernization and environmental initiatives. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Air Canada
Position: Customer Service Agent – Cargo
No of Vacancies: 2
Salary: $20.27 hourly plus $2.50 hourly premium
Employment Type: Part Time
Location: Moncton, NB
Branch: Cargo
Category: Unionized (IAMAW)

Requirements:

Languages: Candidates must have knowledge of the English Language
Education:  Candidates should have High school diploma
Experience: Candidates should have experience in Project Management, with a certificate preferred

Physical Requirements:

• The candidates should be able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms)
• The candidates should have availability for shift work and irregular work hours, including early mornings, evenings, weekends, and statutory holidays
• The candidates should have availability to travel and attend a 2–4-week initial full-time mandatory training program off-site
• The candidates should be willingness to work under various climatic conditions
• The candidates should have the capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times

Other Requirements:

• The candidates should have excellent computer skills, with a preference for knowledge of Microsoft products
• The candidates should have excellent communication skills, and they should be able to work with peers and customers by building solid relationships
• The candidates should have being customer service-oriented, organized, and excellent at managing time
• The candidates should have Canadian citizens or have landed immigrant status
• The candidates should have Possession of a valid driver’s license
• The candidates must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Responsibilities:

• The candidates should be able to perform shipment tracing and World Tracer transactions.
• The candidates should be able to prepare records and documents using multiple Cargo systems.
• The candidates should be able to perform data entry in multiple Cargo systems.
• The candidates should be able to deal with customer complaints regarding lost, mishandled, delayed, or damaged shipments.
• The candidates should be able to perform lost and found functions and cargo services, determining cargo rates and routings, shipping procedures, cargo check-in, and delivery.
• The candidates should be able to work on a cloud-based CRM system to reply to customer interactions through telephone and email

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online