Delivery station customer service associate
Amazon’s Customer Service Technology department based in Whitby, ON is inviting applications from suitable candidates for the position of Delivery station customer service associate. Amazon’s Customer Service Technology department develops and maintains technological solutions to enhance customer support experiences. It provides tools and platforms for customer service representatives to efficiently address inquiries and resolve issues. It continuously improves service quality and efficiency, reinforcing Amazon’s reputation as a customer-centric company in the market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Amazon
Department: Customer Service Technology
Position: Delivery station customer service associate – ft (40 hours) – Don3
No of Vacancies: 1
Salary: $23.50 hourly
Employment Type: Full Time/Permanent
Job Category: Customer Service
Location: Whitby, ON, Canada
Shift: Sunday-Thursday 11:00AM-7:30PM
Job ID: 2583386
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have educational qualifications such as a High School or equivalent diploma
Experience: Candidates should have previous experience in Customer Service
Other Requirements:
- The candidates should have the ability to effectively prioritize work time to ensure efficiency
- The candidates should have experience with Windows Operating Systems and Microsoft Outlook
- The candidates should be familiar with multiple web browsers, database searching, and instant messenger tools
- The candidates should possess a Bachelor’s Degree or equivalent work-related experience
- The candidates should demonstrate proficiency in verbal and written communication skills
- The candidates should have experience in understanding performance metrics and developing them to measure progress against key performance indicators
Responsibilities:
- The candidates should be able to manage difficult customer situations while using empathy through phone and email
- The candidates should be able to respond promptly and prioritize customer needs and able to solicit customer feedback to improve customer experience
- The candidates should be able to analyze data and use stories and experience to complement data and be willing to seek out and develop workflows and procedures
- The candidates should be able to demonstrate accuracy and thoroughness while meeting established deadlines and able to use problem-solving skills to identify and resolve customer-facing issues in a timely manner
- The candidates should be able to gather and analyze information skillfully to develop alternative solutions and should effectively communicate, listen, and get clarification, focusing on solving customer needs, maintaining confidentiality, and following policies and procedures
- The candidates should be able to balance team and individual responsibilities, exhibiting objectivity and openness to others’ views, giving and receiving feedback, contributing to building a positive team environment, and committing to goals and objectives
- The candidates should be able to support team efforts to succeed and treat people with respect, inspire the trust of others, and support organizational values and goals with integrity
- The candidates should be able to support affirmative action and respect diversity and be able to carry, lift, push, and pull up to 49 pounds
- The candidates should be able to stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
- The candidates should be able to work in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!