Account Activity Fraud Agent – Remote – Bilingual
CIBC based in Montreal, QC is inviting applications from suitable candidates for the position of Account Activity Fraud Agent. CIBC stands as a significant Canadian financial establishment, maintaining a strong standing in the market. It offers a comprehensive array of financial products, encompassing mortgages and investment solutions. The corporation values its customer-centric approach and creative banking solutions, utilizing state-of-the-art technology to enhance user interactions. CIBC remains a dependable ally for individuals and businesses, contributing to financial success and facilitating growth. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Account Activity Fraud Agent – Remote – Bilingual
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular – Virtual Job
Location: Montreal, QC
Job Location: 1155 René-Lévesque Blvd W, Montreal, Quebec H3B 3Z4, Canada
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2400837
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should be committed to putting clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do
- The candidates should engage with both their heart and mind, caring about people, respecting different perspectives, and actively listening to and learning from the experiences of others
- The candidates should possess the ability to give meaning to data, enjoying investigating complex problems and making sense of information. They should be proficient in communicating detailed information in a meaningful way
- The candidates should be goal-oriented, finding motivation in accomplishing their goals and delivering their best to make a meaningful difference
- The candidates should value trust, teamwork, and accountability, bringing their authentic selves to work and living these values
Responsibilities:
- The candidates should be able to monitor client transactions and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers
- The candidates should be able to identify, analyze, and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches, and other banking channels to determine possible fraud or unusual activity
- The candidates should be able to engage with clients in a manner that is focused on relationship building over the long term, encouraging client loyalty
- The candidates should be able to exercise decision-making skills while reviewing customer profiles, transactions, banking history, and cheque images to minimize loss and protect CIBC and our client’s privacy
- The candidates should be able to compile data and investigate alerts/referrals to make recommendations and take appropriate action. They should accurately document all actions taken, including the resolution reached and the decision made by updating the appropriate databases for each file investigated
- The candidates should be able to interact directly with CIBC clients, branches, and other stakeholders via telephone to communicate information relating to suspected fraudulent activity
- The candidates should be able to develop and maintain relationships with CIBC partners and other teams to compile data, complete investigations, reach resolutions, and share best practices
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!