Customer resolution manager
Air Canada based in Dorval, QC is inviting applications from suitable candidates for the position of Customer resolution manager. Air Canada is largest airline, offering extensive domestic and international flights. It operates a modern fleet and provides amenities like in-flight entertainment and premium cabins. As a member of the Star Alliance, Air Canada connects travelers globally. Known for its customer service, it is also committed to sustainability and innovation in aviation. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Office administrative assistant
Job Description:
Employer Name: Air Canada
Position: Customer resolution manager
No of Vacancies: 3
Salary: Salary is not mentioned, $30.00 – $35.00 hourly estimated salary
Employment Type: Temporary
Location: Dorval, QC, Canada
Job ID: 36152
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of a Bachelor’s degree
Experience: Candidates should have at least 5 years of experience in airline operations, airline management, project management, or claim litigation
Physical Requirements:
- The candidates should enjoy working in a dynamic and constantly evolving environment alongside a cohesive team of professionals
- The candidates should be adaptable and flexible, working effectively in a context of rapid change and seizing opportunities to learn and build knowledge
Other Requirements:
- The candidates should possess strong organizational skills, with a creative and strategic mindset and an inclination to take initiative, be proactive and resourceful
- The candidates should have good analytical skills, with the ability to identify issues in workflows, develop thoughtful solutions, and rally support to redefine approaches and achieve workable solutions
- The candidates should have good written and oral communication skills, with the ability to convey messages and thoughts clearly and concisely
- The candidates should have a strong desire to participate as part of a team, collaborate, support, empower, and guide the team when appropriate, contributing to a shared sense of direction
- The candidates should demonstrate a high degree of tact, discretion, and good judgment in handling sensitive and confidential information
Responsibilities:
- The candidates should be able to review customer claims, gather, analyze, and populate case information to assist counsels in determining the appropriate strategy
- The candidates should be able to identify documents needed in support of court proceedings and ensure they are provided in a timely and complete fashion
- The candidates should be able to manage case calendars and ensure that timelines are followed throughout all stages of the evidence gathering and defense drafting process
- The candidates should be able to collaborate with IT to optimize the use of technology to effectively manage high volumes of litigation claims
- The candidates should be able to identify possible issues in workflows, assist with identifying efficiencies, and roll out systemic improvements aligned with communication protocols in place to enhance the effective resolution of claims
- The candidates should be able to track case volumes, outcomes, and other key performance indicators to support reporting and continuous improvement efforts
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!