Customer sales and service Agent – Call Centre
Air Canada’s Contact Centers Branch based in Toronto, ON is inviting applications from suitable candidates for the position of Customer sales and service Agent. Air Canada’s Contact Centers Branch provides 24/7 customer support for flight bookings, rebookings, and inquiries. It ensures seamless travel experiences through phone assistance, baggage claim services, and Aeroplan member support. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Air Canada
Branch: Contact Centers
Position: Customer sales and service Agent – Call Centre
No of Vacancies: 3
Salary: $17.30 hourly
Employment Type: Full time
Job Category: Unionized (UNIFOR)
Location: Toronto, ON, Canada
Job ID: 37271
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a high school diploma
Experience: Candidates should have customer service experience within a call centre environment
Physical Requirements:
- The candidates should have availability to work in shifts and the ability to find creative solutions to complex customer situations
- The candidates should be effective multi-taskers who can work independently with minimal supervision and be eligible to work in Canada
Other Requirements:
- The candidates should be available to attend and successfully pass a full-time, approximately twelve (12) week paid initial training program
- The candidates should have
- The candidates should have previous travel industry experience and working knowledge of computer applications and the internet
Responsibilities:
- The candidates should be able to be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- The candidates should be able to use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- The candidates should be able to ensure customer satisfaction by providing timely resolutions to customer inquiries
Benefits:
- The candidates will get benefit plans, including health and dental
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!