Customer Service Agent – Cargo: Join a Leading Logistics Team
Air Canada’s Cargo Branch based in Moncton, NB is inviting applications from suitable candidates for the position of Customer service agent. Air Canada’s Cargo Branch is the freight division of Air Canada, offering air cargo services across six continents. It specializes in e-commerce, pharmaceutical, and perishable shipments, supported by advanced cold chain facilities. The company strategically uses major hubs like Toronto and Frankfurt to meet customer demands efficiently while continuously expanding its network and capabilities. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Air Canada
Branch: Cargo
Position: Customer service agent – cargo
No of Vacancies: 4
Salary: $20.27 hourly
Employment Type: Part Time
Job Category: Unionized (IAMAW)
Location: Moncton, NB, CA
Shift: Mornings, evenings, weekends, and statutory holidays
Job ID: 36813
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be able to lift heavy objects unaided and repetitively, weighing up to 70 pounds (32 kilograms)
- The candidates should demonstrate a willingness to work under various climatic conditions and the capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times
- The candidates should be able to obtain and maintain any applicable transportation security clearances and additional authorizations, as per Transport Canada regulations
- The candidates should be eligible to work in the country of interest at the time of any employment offer, and any required work permits or visas or authorizations must be secured by the candidates themselves
- The candidates should be available for shift work and irregular hours, including early mornings, evenings, weekends, and statutory holidays
- The candidates should be available to travel and attend a 2–4-week initial full-time mandatory training program off-site
Other Requirements:
- The candidates should have excellent computer skills, with knowledge of Microsoft products
- The candidates should have excellent communication skills and be able to work effectively with peers and customers by building solid relationships
- The candidates should be customer service-oriented, organized, and excellent at managing time
- The candidates should be Canadian citizens or have landed immigrant status and possess a valid driver’s license
Responsibilities:
- The candidates should be able to perform shipment tracing and handle World Tracer transactions
- The candidates should be able to prepare records and documents using multiple Cargo systems
- The candidates should be able to perform data entry across multiple Cargo systems with accuracy and efficiency
- The candidates should be able to address customer complaints regarding lost, mishandled, delayed, or damaged shipments effectively
- The candidates should be able to perform lost and found functions and cargo services, including determining cargo rates, routings, shipping procedures, cargo check-in, and delivery
- The candidates should be able to work on a cloud-based CRM system to respond to customer interactions through telephone and email
Benefits:
- The candidates will get Customer Service Agent PT with a $2.50 premium per hour
- The candidates will get benefit plans, including health and dental
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.