Customer Service, Credit Counsellor – bilingual

CIBC based in Montréal, QC is inviting applications from suitable candidates for the position of Customer Service. CIBC commands a prominent stance as a formidable Canadian financial institution, upholding a resilient presence in the market. It proffers a comprehensive spectrum of financial alternatives, spanning mortgages and a diverse array of investment vehicles. CIBC persists as a stalwart collaborator for both individuals and enterprises, fostering financial well-being and actively contributing to the manifold facets of economic expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: CIBC 
Position: Customer Service, Credit Counsellor – bilingual
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular Permanent
Location: Montréal, QC, CA
Job Location: Mont-1155 Rene Levesque O
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2400684

Requirements:

Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field

Other Requirements:

• The candidates should prioritize putting our clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do
• The candidates should be goal-oriented, motivated by accomplishing their goals, and delivering their best to make a difference
• The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners. They should connect with others through respect and authenticity
• The candidates should love to learn, being passionate about growing their knowledge and having a strong sense of curiosity
• The candidates should bring their real selves to work and living our values – trust, teamwork, and accountability
• The candidates should excel in communication
• The candidates should possess strong customer service skills
• The candidates should demonstrate empathy in their interactions
• The candidates should be effective listeners
• The candidates should be a taking initiative
• The candidates should be adept at working in a teamwork environment
• The candidates should also be capable of working independently

Responsibilities:

• The candidates should be able to connect with clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts
• The candidates should be able to ensure that the client is aware of the terms and conditions of their contractual obligations and is able to prevent further delinquencies
• The candidates should be able to engage with clients, speaking with them to understand their priorities, advising them on solutions, and providing a forward-looking financial plan. They should use their knowledge of cash management, credit, investment, and wealth protection to help clients meet their goals
• The candidates should be able to respond to incoming calls or make outbound calls. They should take complete ownership of calls in a friendly, empathetic, courteous, and professional manner
• The candidates should be able to be effective problem solvers, knowing how to obtain required information and using their network to identify and solve problems or needs
• The candidates should be able to engage in marketing and outreach activities to show clients they value them and their communities
• The candidates should be able to grow their network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities

Benefits:

• The candidate will have access to banking benefits
• The candidate will be part of a benefits program
• The candidate will be enrolled in a defined benefit pension plan
• The candidate will have the opportunity to participate in an employee share purchase plan
• The candidate will receive a vacation offering
• The candidate will have access to wellbeing support
• The candidate will benefit from MomentMakers, our social, points-based recognition program

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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