Customer Service Representative
CIBC based in Toronto, ON is inviting applications from suitable candidates for the position of Customer Service Representative. CIBC is a leading financial institution offering a wide range of banking and financial services. CIBC provides personalized banking solutions for individuals and businesses. CIBC serves as a trusted partner in financial management for the Toronto community and beyond. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Customer Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $20.00-$25.00 hourly estimated salary
Employment Type: Regular
Location: Toronto, ON, CA
Job Location: CIBC Square Banking Centre
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2406790
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have experience in enhancing customer experience (CX) and possess digital literacy
Other Requirements:
- The candidates should be individuals who put our clients first, engaging with purpose to find the right solutions
- The candidates should be goal-oriented, motivated by accomplishing their goals and delivering their best to make a difference
- The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners
- The candidates should be individuals who love to learn, passionate about growing their knowledge and possessing a strong sense of curiosity
- The candidates should engage with their heart and mind, caring about people and respecting different perspectives, listening to and learning from the experiences of others
- The candidates should be those for whom values matter, bringing their real selves to work and living our values – trust, teamwork, and accountability
- The candidates should be skilled in client issue resolution and client relationship management
- The candidates
- The candidates should demonstrate empathy towards clients and have knowledge of financial products
- The candidates should excel in interpersonal communication and adhere to standards compliance
- The candidates should have expertise in transaction services
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center and utilize their knowledge of financial services products to assist clients with their day-to-day banking needs as a member of the Personal and Business Banking Team
- The candidates should be able to serve as Client Service Representatives, addressing inquiries, facilitating transactions, and proactively connecting clients with appropriate team members to support them in achieving their financial objectives
- The candidates should be able to accommodate flexible working hours, including evenings and weekends, to meet the needs of the banking center
- The candidates should be able to demonstrate flexibility in working at multiple banking centers within a reasonable travel distance to ensure consistent delivery of excellent client service
- The candidates should be able to engage clients effectively by assisting them in managing their accounts and products, emphasizing the importance of the client experience and ensuring meaningful interactions
- The candidates should be able to demonstrate problem-solving skills by actively listening to clients, asking pertinent questions, and empathizing with their situations, taking ownership of client issues and collaborating with colleagues when necessary to devise optimal solutions
- The candidates should be able to become proficient in leveraging technology, serving as experts in various mobile banking applications and guiding clients on how to utilize them effectively for managing their banking requirements
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!